* 1. Are you the

* 2. What type of permit did you apply for?

* 3. How often do you visit or interact with the Building Department?

* 4. The Building Department includes Permitting, Plan Review and Building Inspections - with which division do you interact the most?

* 5. How would you grade the "turn around" time for your permit approval?

* 6. How would you grade the administrative and counter staff in the Building Department in professionalism and courtesy?

* 7. How would you grade the staff's knowledge and helpfulness in handling your permit applications and questions?

* 8. Do the inspectors generally respond to you in a timely manner?

* 9. Are the building inspectors available when you need to speak to them?

* 10. Are inspections performed promptly as scheduled?

* 11. Is it easy to schedule an inspection?

* 12. If a disapproved inspection notice was issued for your project, was the disapproval comment clear and concise?

* 13. If a disapproved notice was issued for your plan review by the Building Department, was the disapproval comment clear and concise?

* 14. Do the plans examiners generally respond to you in a timely manner?

* 15. What is your preferred method to receive plan review comments?

* 16. Would you benefit if the Building Department offered electronic plan review?

* 17. During the permitting process other City Departments are often involved in plan review and inspections.  How would you rate your experience with Planning, Zoning, Fire and Public Works?

* 18. Overall how would you rate the service you received at the Building Department?

* 19. Please provide any suggestions or comments you have regarding your experience with the Building Department that we might improve our service

* 20. If you wish to be contacted to set up a meeting to address your concerns or ideas for service improvement, please provide your name and telephone number or email address.

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