Building Department Customer Satisfaction Survey Question Title * 1. Are you the Property Owner Contractor Agent OK Question Title * 2. What type of permit did you apply for? Commercial Residential OK Question Title * 3. How often do you visit or interact with the Building Department? Often - Weekly Periodically - Monthly Seldom - Once or twice a year OK Question Title * 4. The Building Department includes Permitting, Plan Review and Building Inspections - with which division do you interact the most? Permitting Plans Examiners Building Inspectors OK Question Title * 5. How would you grade the "turn around" time for your permit approval? Excellent Good Average Poor If poor, please explain on how we can improve OK Question Title * 6. How would you grade the administrative and counter staff in the Building Department in professionalism and courtesy? Excellent Good Average Poor If poor, please explain on how we can improve OK Question Title * 7. How would you grade the staff's knowledge and helpfulness in handling your permit applications and questions? Excellent Good Average Poor If poor, please explain on how we can improve OK Question Title * 8. Do the inspectors generally respond to you in a timely manner? Yes No OK Question Title * 9. Are the building inspectors available when you need to speak to them? Always Sometimes Never OK Question Title * 10. Are inspections performed promptly as scheduled? Always Sometimes Never OK Question Title * 11. Is it easy to schedule an inspection? Yes No OK Question Title * 12. If a disapproved inspection notice was issued for your project, was the disapproval comment clear and concise? Yes No If your answer is no, how might we make scheduling easier? OK Question Title * 13. If a disapproved notice was issued for your plan review by the Building Department, was the disapproval comment clear and concise? Yes No If the answer is no, how might we improve? OK Question Title * 14. Do the plans examiners generally respond to you in a timely manner? Yes No OK Question Title * 15. What is your preferred method to receive plan review comments? Check online Email Both OK Question Title * 16. Would you benefit if the Building Department offered electronic plan review? Yes No OK Question Title * 17. During the permitting process other City Departments are often involved in plan review and inspections. How would you rate your experience with Planning, Zoning, Fire and Public Works? Excellent Good Average Poor If your answer is poor, can you please explain how we can improve? OK Question Title * 18. Overall how would you rate the service you received at the Building Department? Excellent Good Average Poor If poor, please explain on how we can improve OK Question Title * 19. Please provide any suggestions or comments you have regarding your experience with the Building Department that we might improve our service OK Question Title * 20. If you wish to be contacted to set up a meeting to address your concerns or ideas for service improvement, please provide your name and telephone number or email address. Name Email Address Phone Number OK NEXT