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* 1. Are you the

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* 2. What type of permit did you apply for?

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* 3. How often do you visit or interact with the Building Department?

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* 4. The Building Department includes Permitting, Plan Review and Building Inspections - with which division do you interact the most?

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* 5. How would you grade the "turn around" time for your permit approval?

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* 6. How would you grade the administrative and counter staff in the Building Department in professionalism and courtesy?

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* 7. How would you grade the staff's knowledge and helpfulness in handling your permit applications and questions?

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* 8. Do the inspectors generally respond to you in a timely manner?

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* 9. Are the building inspectors available when you need to speak to them?

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* 10. Are inspections performed promptly as scheduled?

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* 11. Is it easy to schedule an inspection?

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* 12. If a disapproved inspection notice was issued for your project, was the disapproval comment clear and concise?

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* 13. If a disapproved notice was issued for your plan review by the Building Department, was the disapproval comment clear and concise?

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* 14. Do the plans examiners generally respond to you in a timely manner?

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* 15. What is your preferred method to receive plan review comments?

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* 16. Would you benefit if the Building Department offered electronic plan review?

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* 17. During the permitting process other City Departments are often involved in plan review and inspections.  How would you rate your experience with Planning, Zoning, Fire and Public Works?

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* 18. Overall how would you rate the service you received at the Building Department?

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* 19. Please provide any suggestions or comments you have regarding your experience with the Building Department that we might improve our service

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* 20. If you wish to be contacted to set up a meeting to address your concerns or ideas for service improvement, please provide your name and telephone number or email address.

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