Exit this survey >> Communication & Conflict Management | Online Learning - Course Review 50% of survey complete. Question Title * 1. Please enter your Full Name, Title and Department. This is required for proper recordkeeping. Thank you. Question Title * 2. What is your reason for taking this course today? New Hire {Required or recommended to meet Employee Training Plan requirements} Referral {The course was recommended to me by another county employee} Self referral {I want to expand my knowledge and enhance my skill set} Supervisor {My supervisor recommended I take this particular course} Promotion {I have a new position and this is a requirement of my new position's training plan} Required {My mgr/supervisor notified me this course is required, as a follow up to concerns or issues} Follow Up {I decided to take this course as a follow up to a county workshop or seminar} Other Reason Other (please specify) Question Title * 3. What percentage of our normal communication is non-verbal? 7% 93% 55% 50% Question Title * 4. One of the biggest mistakes you can make during a time of conflict is to assume that the problem is unlikely to happen again - that it is a rare occurence. TRUE FALSE Question Title * 5. Which of these IS NOT one 7 “Cs” of communication? CORRECT CLEAR CONCISE COURTEOUS COLLABORATION CONSTRUCTIVE CONVERSATIONAL CONSIDERATE Question Title * 6. Which of these was NOT presented as a function of mindful listening. Being present. Preparing and organizing your response promptly. Cultivating empathy. Listening to your own "cues." Question Title * 7. What is the first step in the Conflict Resolution Process? Set The Scene Gather Information Assess The Major Issues Find A Private Place To Meet Question Title * 8. Which of the following IS NOT considered a “winning phrase?" “I believe…” “What I heard you say is…” “I am really trying to understand you…” “I recommend we start…” Question Title * 9. Which of the following IS NOT a Conflict Resolution Style? Competitive Accomodating Aggressive Collaborative Question Title * 10. What does E.A.P stand for? Employee Assistance Program Employees Assisting People Employee Administration Plan Question Title * 11. According to the training module, _______________ IS an essential part of keeping people motivated and engaged in their work. A Fair Wage Promotional Opportunities Praise Effective Communication Question Title * 12. Did one video have more of an impact on you than the others? "We Are Losing Our Listening" - Julian Treasure "Communication - What Could Go Wrong" - Humorous video "10 Ways to Have a Better Conversation" - Celeste Headlee No, not necessarily. Next >>
