Exit this survey Department of Finance Customer Service Survey 1. Default Section Question Title * 1. What office/division did you have contact with? Accounting & Financial Reporting Budget Fiscal Accounting Services Central Purchasing Question Title * 2. What was the nature of your contact with the Department of Finance? Utility billing Submitting a budget request Submitting a Request for Proposal (RFP) or Invitation for Bids (IFB) Other (please specify) Question Title * 3. How would you rate your overall experience with the Department of Finance? Excellent Good Average Poor Question Title * 4. Did our staff display professionalism? Yes No Question Title * 5. Were we courteous and helpful? Yes No Question Title * 6. Did we listen to your situation and quickly refer you to the right person/office to handle your request? Yes No Question Title * 7. Did we thoroughly answer your questions and volunteer information relating to your request? Yes No Question Title * 8. Did we give you our undivided attention while assisting you? Yes No Question Title * 9. Did we follow up with you when necessary? Yes No N/A Question Title * 10. If you answered no to any of the above questions, please explain here. Question Title * 11. Please use the space below for additional comments. Your feedback and input is greatly appreciated. Question Title * 12. Your contact information (optional) Done