Customer Satisfaction Survey Template

Question Title

* 1. Are you registered on the new SPEED platform?

Yes

Question Title

* 2. Do you find the SPEED registration process simple?

Yes

Question Title

* 3. How familiar are you with the SPEED platform?

Extremely familiar

Very familiar

Somewhat familiar

Not so familiar

Not at all familiar

Question Title

* 4. Overall, how satisfied or dissatisfied are you with the SPEED platform?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

Question Title

* 5. Which of the following words would you use to describe the SPEED platform? Select all that apply.

Easy to navigate

High quality

Useful

User friendly

Impractical

Ineffective

Poor quality

Difficult to navigate

Accurate and relevant information

Inaccurate and outdated information

Question Title

* 6. How well does the SPEED platform meet your needs?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

Question Title

* 7. How would you rate the quality of the SPEED platform?

Excellent

Above average

Average

Below average

Poor

Question Title

* 8. How responsive have we been to your questions or concerns about the SPEED platform?

Extremely responsive

Very responsive

Somewhat responsive

Not so responsive

Not at all responsive

Not applicable

Question Title

* 9. How frequently do you use the SPEED platform?

Every day

A few times a week

About once a week

A few times a month

Once a month

Less than once a month

Customer Satisfaction Survey Template

Question Title

* 1. Are you registered on the new SPEED platform?

Question Title

* 2. Do you find the SPEED registration process simple?

Question Title

* 3. How familiar are you with the SPEED platform?

Question Title

* 4. Overall, how satisfied or dissatisfied are you with the SPEED platform?

Question Title

* 5. Which of the following words would you use to describe the SPEED platform? Select all that apply.

Question Title

* 6. How well does the SPEED platform meet your needs?

Question Title

* 7. How would you rate the quality of the SPEED platform?

Question Title

* 8. How responsive have we been to your questions or concerns about the SPEED platform?

Question Title

* 9. How frequently do you use the SPEED platform?

Question Title

* 10. Do you have any other comments, questions, or concerns?