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How are we doing? To ensure that Crowley offers the best possible service to its customers, we would appreciate your candid opinions. Through this survey you will provide Crowley with beneficial feedback needed to provide your business with superior services.
1.Please rate the following:
Fair
Excellent
Good
Average
Poor
On time pickup and delivery by Crowley’s intermodal service
Size, type, condition, and availability of equipment
Location, flexibility and efficiency of port terminals
Sailing frequency and transit times
Competitive Pricing in relation to quality of service received
Customer Service agent’s ability to provide professional, knowledgeable, prompt and accurate information
Ability to make a situation right in the event of a deviance from shipping plan
Rapid response to rate requests
Effortless and efficient freight booking process
Accurate and error-free documentation services
Easy, clean, informative web site
Convenience and simplicity of e-Freight Management system (Booking, B/L, Track and Trace)
Timeliness and accuracy of internet track and trace feature
Knowledge, dependability and responsiveness of sales executive
Dissemination of information regarding industry news, pricing updates, and schedule changes
Overall product and service offerings as they relate to meeting and exceeding your business requirements
2.What areas do you ship to?
3.Who is your sales representative?
4.Additional comments or suggestions.
5.I would like to be contacted regarding my survey