Indian Trails Charter Customer Survey 2020

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* 1. When did your group take the trip you are rating:

Trip Start Date

Date

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* 2. Please tell us about your trip:

Group Name

Reason for Charter

Starting Point

Destination

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* 3. If known, please specify ...

Charter Number

Driver's Name

Bus Number

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* 4. What factors played a part in choosing Indian Trails service for this trip? (check all that apply)

Our reputation

Convenience

Reasonable cost

Comfort/relaxation

Quality of drivers

Quality of buses

Overall value of services

Other (please specify)

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* 5. How often has your group chartered an Indian Trails coach?

1st time

1-2 times per year

3-5 times per year

6-10 times per year

11+ times per year

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* 6. How did you hear about Indian Trails? (select one)

Friends or Family

Business referral

Saw an Indian Trails bus on the road

Website/Internet

Newspaper

Radio

Television

Billboard

Used Before

Don’t remember

Other (please specify)

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* 7. Please rate your initial call to Indian Trails

Poor

Fair

Average

Good

Excellent

Poor

Fair

Average

Good

Excellent

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* 8. Did your motorcoach report for boarding at the correct time and place?

Yes

Other (please specify)

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* 9. Please rate your trip in terms of:

	Poor	Fair	Average	Good	Excellent
Cleanliness of motorcoach	Cleanliness of motorcoach Poor	Cleanliness of motorcoach Fair	Cleanliness of motorcoach Average	Cleanliness of motorcoach Good	Cleanliness of motorcoach Excellent
Comfort of motorcoach	Comfort of motorcoach Poor	Comfort of motorcoach Fair	Comfort of motorcoach Average	Comfort of motorcoach Good	Comfort of motorcoach Excellent
All amenities (lights, heating/cooling, PA system, etc.) in working order	All amenities (lights, heating/cooling, PA system, etc.) in working order Poor	All amenities (lights, heating/cooling, PA system, etc.) in working order Fair	All amenities (lights, heating/cooling, PA system, etc.) in working order Average	All amenities (lights, heating/cooling, PA system, etc.) in working order Good	All amenities (lights, heating/cooling, PA system, etc.) in working order Excellent
Friendliness of driver	Friendliness of driver Poor	Friendliness of driver Fair	Friendliness of driver Average	Friendliness of driver Good	Friendliness of driver Excellent
Driver handling of motorcoach safely and smoothly	Driver handling of motorcoach safely and smoothly Poor	Driver handling of motorcoach safely and smoothly Fair	Driver handling of motorcoach safely and smoothly Average	Driver handling of motorcoach safely and smoothly Good	Driver handling of motorcoach safely and smoothly Excellent
Driver well-prepared and knowledgeable of correct route	Driver well-prepared and knowledgeable of correct route Poor	Driver well-prepared and knowledgeable of correct route Fair	Driver well-prepared and knowledgeable of correct route Average	Driver well-prepared and knowledgeable of correct route Good	Driver well-prepared and knowledgeable of correct route Excellent

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* 10. Did you arrive at your destination in sufficient time?

Yes

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* 11. Did you arrive home at the time you expected?

Yes

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* 12. Please rate your overall experience with Indian Trails on this trip:

Poor

Fair

Average

Good

Excellent

Poor

Fair

Average

Good

Excellent