Paragon Mechanical Customer Feedback Questionnaire Thank you for taking the time to provide us with your valuable feedback. We can only continue to grow and improve if we hear from customers like you. OK How long have you been a Paragon Mechanical customer? Question Title * 1. How long have you been a Paragon Mechanical customer? This is my first appointment Less than six months Six months to a year 1 - 2 years 3 or more years OK Was our technician on-time? Question Title * 2. Was our technician on-time? Yes No OK How did our technician take care of your floors? Question Title * 3. How did our technician take care of your floors? He removed his shoes He wore booties I did not notice The technician took no special care OK Did our technician clean up after himself? Question Title * 4. Did our technician clean up after himself? Yes, he left the work area as clean as he found it Yes, he left the work area cleaner than he found it No, I am not satisfied with how he left the work area I am indifferent about how he left the work area OK Which of the following words would you use to describe our services? Select all that apply. Question Title * 5. Which of the following words would you use to describe our services? Select all that apply. Reliable High quality Useful Unique Good value for money Overpriced Impractical Ineffective Poor quality Unreliable OK Overall, how satisfied or dissatisfied are you with Paragon Mechanical? Question Title * 6. Overall, how satisfied or dissatisfied are you with Paragon Mechanical? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied OK How responsive have we been to your questions or concerns about your service need? Question Title * 7. How responsive have we been to your questions or concerns about your service need? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable OK How likely are you to use Paragon Mechanical again? Question Title * 8. How likely are you to use Paragon Mechanical again? Extremely likely Very likely Somewhat likely Not so likely Not at all likely OK How likely is it that you would recommend Paragon Mechanical to a friend or colleague? Question Title * 9. How likely is it that you would recommend Paragon Mechanical to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 Not at all likely - 0 1 2 3 4 5 6 7 8 9 Extremely likely - 10 OK Do you have any other comments, questions, or concerns? Question Title * 10. Do you have any other comments, questions, or concerns? OK SUBMIT