How Are We Doing?

We are committed to monitoring the quality of customer service provided on the Indiana Child Support KIDSLINE. As part of an ongoing improvement process, we would appreciate your feedback on our performance.

Please submit only one survey per household. Duplicate surveys will be discarded.

1. Please tell us your role:

2. Optional - Enter your first name and MPI number in the comment box below.

3. Enter your phone number in the comment box below.

4. Please rate our customer service performance in the following areas:

  Excellent Average Poor
Ease of contacting us
Length of time waiting for a representative
Quality of information given
Professionalism of representative
Issue resolution

5. Rate your customer service representative in the areas below.

  Excellent Average Poor
Easy to Understand

6. Have you ever used the Indiana Child Support Website to access your payment information?

7. Overall, how do you rate the quality of customer service provided in your call to KIDSLINE?

8. Overall, is our performance

9. If you have any suggestions regarding how we could improve our services, enter them in the box below. Please be as specific as possible. Thank you.