* 1. How long have you been a customer of our company?

* 2. How easy or difficult was it to schedule your appointment at a time that was convenient for you?

* 3. Did your technician arrive within the quoted time frame?

* 4. Did your technician perform the services in a reasonable amount of time?

* 5. If repairs were recommended, did your technician clearly describe the work to be performed?

* 6. How responsive have we been to your questions or concerns about our products or services?

* 7. Overall, how satisfied or dissatisfied are you with our company?

* 8. How would you rate the quality of products/services provided?

* 9. How would you rate the value of services/products provided to you?

* 10. How likely are you to purchase any of our products/services again?

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