Customer Experience Survey

Our goal is to provide an exceptional customer experience and we'd appreciate hearing from you. We welcome your feedback and will make every effort to address your concerns, answer your questions or forward any compliments you wish to pass along to our team.

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* 1. What was the greatest reason you choose Lonsdale Event Rentals as your provider?

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* 2. Please rate the following: 5 ~ exceeded my expectations / 1 ~ unsatisfactory

	5	4	3	2	1	N/A
Sales Associates Helpfulness	Sales Associates Helpfulness 5	Sales Associates Helpfulness 4	Sales Associates Helpfulness 3	Sales Associates Helpfulness 2	Sales Associates Helpfulness 1	Sales Associates Helpfulness N/A
If you rated us lower than 4, please let us know how we can improve our service:
Sales Associates Friendliness	Sales Associates Friendliness 5	Sales Associates Friendliness 4	Sales Associates Friendliness 3	Sales Associates Friendliness 2	Sales Associates Friendliness 1	Sales Associates Friendliness N/A
If you rated us lower than 4, please let us know how we can improve our service:
Sales Associates Knowledge of Products	Sales Associates Knowledge of Products 5	Sales Associates Knowledge of Products 4	Sales Associates Knowledge of Products 3	Sales Associates Knowledge of Products 2	Sales Associates Knowledge of Products 1	Sales Associates Knowledge of Products N/A
If you rated us lower than 4, please let us know how we can improve our service:
Respect & courtesy demonstrated by all staff	Respect & courtesy demonstrated by all staff 5	Respect & courtesy demonstrated by all staff 4	Respect & courtesy demonstrated by all staff 3	Respect & courtesy demonstrated by all staff 2	Respect & courtesy demonstrated by all staff 1	Respect & courtesy demonstrated by all staff N/A
If you rated us lower than 4, please let us know how we can improve our service:
Product availability	Product availability 5	Product availability 4	Product availability 3	Product availability 2	Product availability 1	Product availability N/A
If you rated us lower than 4, please let us know how we can improve our service:
Ease of order pick up/return	Ease of order pick up/return 5	Ease of order pick up/return 4	Ease of order pick up/return 3	Ease of order pick up/return 2	Ease of order pick up/return 1	Ease of order pick up/return N/A
If you rated us lower than 4, please let us know how we can improve our service:
Helpfulness of Delivery Drivers	Helpfulness of Delivery Drivers 5	Helpfulness of Delivery Drivers 4	Helpfulness of Delivery Drivers 3	Helpfulness of Delivery Drivers 2	Helpfulness of Delivery Drivers 1	Helpfulness of Delivery Drivers N/A
If you rated us lower than 4, please let us know how we can improve our service:
Friendliness of Delivery Drivers	Friendliness of Delivery Drivers 5	Friendliness of Delivery Drivers 4	Friendliness of Delivery Drivers 3	Friendliness of Delivery Drivers 2	Friendliness of Delivery Drivers 1	Friendliness of Delivery Drivers N/A
If you rated us lower than 4, please let us know how we can improve our service:
Quality of products	Quality of products 5	Quality of products 4	Quality of products 3	Quality of products 2	Quality of products 1	Quality of products N/A
If you rated us lower than 4, please let us know how we can improve our service:
Usability of website www.lonsdaleevents.com	Usability of website www.lonsdaleevents.com 5	Usability of website www.lonsdaleevents.com 4	Usability of website www.lonsdaleevents.com 3	Usability of website www.lonsdaleevents.com 2	Usability of website www.lonsdaleevents.com 1	Usability of website www.lonsdaleevents.com N/A
If you rated us lower than 4, please let us know how we can improve our service:
Response time when reaching us by phone	Response time when reaching us by phone 5	Response time when reaching us by phone 4	Response time when reaching us by phone 3	Response time when reaching us by phone 2	Response time when reaching us by phone 1	Response time when reaching us by phone N/A
If you rated us lower than 4, please let us know how we can improve our service:
Response time when replying to your email inquiries	Response time when replying to your email inquiries 5	Response time when replying to your email inquiries 4	Response time when replying to your email inquiries 3	Response time when replying to your email inquiries 2	Response time when replying to your email inquiries 1	Response time when replying to your email inquiries N/A
If you rated us lower than 4, please let us know how we can improve our service:
The overall value of the service you received	The overall value of the service you received 5	The overall value of the service you received 4	The overall value of the service you received 3	The overall value of the service you received 2	The overall value of the service you received 1	The overall value of the service you received N/A
If you rated us lower than 4, please let us know how we can improve our service:

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* 3. We would greatly appreciate any comments, concerns or suggestions. This survey is confidential but if you would like to be contacted please provide us with your name, telephone number and email address here.

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* 4. Are there any other services you would like us to offer? Please describe:

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* 5. Please provide your order number for our reference: