* 1. Receptionist’s manner and helpfulness when you make appointments?

* 2. Convenience and flexibility of available appointment times?

* 3. Level of concern and knowledge by our staff members?

* 4. Length of time spent waiting in exam room?

* 5. Time spent with doctor?

* 6. Explanation of procedures performed?

* 7. Our thoroughness in addressing your pet’s health problems?

* 8. Explanation of products/medications/cost dispensed?

* 9. Cleanliness of facility?

* 10. Your overall experience at VCB?

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