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* 1. Receptionist’s manner and helpfulness when you make appointments?

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* 2. Convenience and flexibility of available appointment times?

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* 3. Level of concern and knowledge by our staff members?

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* 4. Length of time spent waiting in exam room?

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* 5. Time spent with doctor?

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* 6. Explanation of procedures performed?

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* 7. Our thoroughness in addressing your pet’s health problems?

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* 8. Explanation of products/medications/cost dispensed?

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* 9. Cleanliness of facility?

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* 10. Your overall experience at VCB?

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