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* 1. What do you see when you try to log in to the app?
Approximately when were you last able to log in to the app?
Are you able to log in to your account on web (telus.com/myaccount)?*

*Please note username & password are case sensitive

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* 2. Are you the owner of the account? You are an owner if your name appears on the monthly bill.

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* 3. Is your account a business or corporate account?

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* 4. Is your account suspended, or are any of your subscriber accounts suspended? This includes vacation disconnect services.

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* 5. Do you have TV, internet or home phone services linked to your account? (Check all that apply)

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* 6. How many subscribers do you have on your account? How many accounts do you have linked?

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* 7. Are any of your accounts prepaid (pay-as-you-go)? How many?

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* 8. Have you tried deleting and re-installing the app?

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* 9. What model of phone do you have? Are you using Android or iOS?

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* 10. Please leave us your email below if you are willing to test out the latest fix.

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