Mobile App Login Troubleshooting Survey Question Title * 1. What do you see when you try to log in to the app? Approximately when were you last able to log in to the app?Are you able to log in to your account on web (telus.com/myaccount)?**Please note username & password are case sensitive OK Question Title * 2. Are you the owner of the account? You are an owner if your name appears on the monthly bill. Yes No OK Question Title * 3. Is your account a business or corporate account? Business account Corporate account Not a business or corporate account Not sure OK Question Title * 4. Is your account suspended, or are any of your subscriber accounts suspended? This includes vacation disconnect services. Mine is One or more of my subscriber accounts are suspended Not sure OK Question Title * 5. Do you have TV, internet or home phone services linked to your account? (Check all that apply) TV Internet Home phone (land line) I don't have any of these OK Question Title * 6. How many subscribers do you have on your account? How many accounts do you have linked? OK Question Title * 7. Are any of your accounts prepaid (pay-as-you-go)? How many? OK Question Title * 8. Have you tried deleting and re-installing the app? Yes, and it didn't help my login problem Yes, and it fixed my login problem Not yet OK Question Title * 9. What model of phone do you have? Are you using Android or iOS? OK Question Title * 10. Please leave us your email below if you are willing to test out the latest fix. OK DONE