Below are a series of questions about your visit to Triangle Orthopaedics Surgery Center. We value all feedback in an attempt to improve the visits of future patients. 

The receptionist was pleasant and courteous.

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* 1. The receptionist was pleasant and courteous.

The instructions I received before the day of my surgery were sufficient.

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* 2. The instructions I received before the day of my surgery were sufficient.

Any concerns I had with my financial arrangements and insurance coverage were discussed with me.

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* 3. Any concerns I had with my financial arrangements and insurance coverage were discussed with me.

The nurses were concerned with my comfort, care and privacy.

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* 4. The nurses were concerned with my comfort, care and privacy.

The nurses were skilled, efficient, and professional in the treatment they provided me.

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* 5. The nurses were skilled, efficient, and professional in the treatment they provided me.

My pain, if I had any, was recognized and well controlled.

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* 6. My pain, if I had any, was recognized and well controlled.

The anesthetist/anesthesiologist answered my questions adequately before surgery.

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* 7. The anesthetist/anesthesiologist answered my questions adequately before surgery.

My surgery results were explained in a sensitive manner.

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* 8. My surgery results were explained in a sensitive manner.

I felt safe and secure during my stay.

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* 9. I felt safe and secure during my stay.

The written discharge instructions were explained to me and/or my responsible party in an understandable manner.

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* 10. The written discharge instructions were explained to me and/or my responsible party in an understandable manner.

Overall, I was satisfied with the services I received during my visit to the facility.

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* 11. Overall, I was satisfied with the services I received during my visit to the facility.

What did you like best about the facility?

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* 12. What did you like best about the facility?

Any recommendations as to what we could do differently?

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* 13. Any recommendations as to what we could do differently?

Regarding your Surgery Center Experience, did anything happen that you consider extraordinary?

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* 14. Regarding your Surgery Center Experience, did anything happen that you consider extraordinary?

Name and/or Surgery Date (Optional)

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* 15. Name and/or Surgery Date (Optional)

If you would like to discuss any concerns please provide:

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* 16. If you would like to discuss any concerns please provide:

If you wish to file a formal complaint, please call 919-596-8524.  If the resolution of the complaint is unsatisfactory, you may contact North Carolina Department of Health and Human Services at : 1-800-624-3004. You may also contact The Office of the Medicare Beneficiary Ombudsman at :

 https://www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html

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