Below are a series of questions about your visit to Triangle  Surgery Center. We value all feedback in an attempt to improve the visits of future patients. 

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* 1. The receptionist was pleasant and courteous.

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* 2. Any concerns I had with my financial arrangements and insurance coverage were discussed with me.

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* 3. The instructions I received before the day of my surgery were sufficient.

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* 4. The nurses were concerned with my comfort, care and privacy.

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* 5. The nurses were skilled, efficient, and professional in the treatment they provided me.

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* 6. My pain, if I had any, was recognized and well controlled.

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* 7. The anesthetist/anesthesiologist answered my questions adequately before surgery.

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* 8. My surgery results were explained in a sensitive manner.

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* 9. I felt safe and secure during my stay.

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* 10. The written discharge instructions were explained to me and/or my responsible party in an understandable manner.

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* 11. Did you have a total joint replacement procedure at Triangle Orthopaedics Surgery Center?

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* 12. Overall, I was satisfied with the services I received during my visit to the facility.

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* 13. What did you like best about the facility?

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* 14. Any recommendations as to what we could do differently?

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* 15. Regarding your Surgery Center Experience, did anything happen that you consider extraordinary?

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* 16. Name and/or Surgery Date (Optional)

If you wish to file a formal complaint, please call 919-596-8524.  If the resolution of the complaint is unsatisfactory, you may contact North Carolina Department of Health and Human Services at : 1-800-624-3004. You may also contact The Office of the Medicare Beneficiary Ombudsman at :

 https://www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html

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