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This survey was created to measure customer satisfaction with BIGS - Fullerton’s food and service based on a recent visit. The responses will be used for academic purposes to evaluate the restaurant’s overall performance.
1.
How satisfied are you with your overall experience at BIGS?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
2.
How would you rate the quality of the food?
Poor
Fair
Good
Very Good
Excellent
3.
How would you rate the cleanliness at BIGS?
Poor
Fair
Good
Very Good
Excellent
4.
How would you rate the taste and flavor of your food?
Poor
Fair
Good
Very Good
Excellent
5.
How satisfied were you with the friendliness of the staff at BIGS?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
6.
How satisfied were you with the accuracy of your order?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
7.
How would you rate the variety of menu options available?
Very limited
Limited
Adequate
Wide variety
Extremely wide variety
8.
How would you rate the atmosphere at BIGS?
Very poor
Poor
Neutral
Good
Excellent
9.
How likely are you to recommend BIGS to your friends or family?
Very likely
Likely
Neutral
Unlikely
Very unlikely
10.
How likely are you going to return to BIGS?
Very likely
Likely
Neutral
Unlikely
Very unlikely