NAAA Arbitration Policy Troubleshooter

Welcome

The goal of the NAAA Arbitration Policy Troubleshooter is to provide non-binding prescriptive advice and to inform users of the NAAA Arbitration Policy. It will also help with better decision-making that is unbiased.

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* 1. Do you agree that the use of this troubleshooter is for reference/research purposes only and that NAAA and the author of this tool are NOT RESPONSIBLE for your decision-making. You also acknowledge that the auction company that facilitated your transaction is wholly responsible for the arbitration process and subsequent binding decision.

Yes

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* 2. What is the sale date of the transaction?

Sale Date

Date

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* 3. Which platform was the vehicle sold on?

In-Lane at the auction

Simulcast

Other Online Platform (please specify)

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* 4. Enter the model Year of the vehicle

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* 5. What Make is the vehicle?

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* 6. What Model is the vehicle?

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* 7. What Sale Light was the vehicle sold under?

Green Light (Ride and Drive)

Yellow Light (Powertrain Only)

Red Light (Limited Arbitration)

Green Light w/Yellow Caution (please specify what the caution was?)

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* 8. What auction location did you sell or buy from pertaining to this issue? Please be specific (i.e., America's AA Dallas, etc.) as cities tend to have more than 1 auction company.

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* 9. Please describe the issue as best as possible.
Once received and analyzed, we will contact you back through email.

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* 10. Have you spoken to the auction's Arbitration team about this issue?

If not, please do so as time is of the essence and they will need to validate the claim as per the NAAA Arbitration Policy.

Yes

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* 11. Have you spoken to the auction's management about this issue?

If you wish to appeal the decision made by the local auction's Arbitration team, please reach out to the local auction's management team that oversees arbitration.

Yes

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* 12. Please enter your contact information

Name

Company

Email Address

Phone Number

NAAA Arbitration Policy Troubleshooter

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* 2. What is the sale date of the transaction?

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* 3. Which platform was the vehicle sold on?

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* 4. Enter the model Year of the vehicle

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* 5. What Make is the vehicle?

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* 6. What Model is the vehicle?

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* 7. What Sale Light was the vehicle sold under?

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* 8. What auction location did you sell or buy from pertaining to this issue? Please be specific (i.e., America's AA Dallas, etc.) as cities tend to have more than 1 auction company.

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* 9. Please describe the issue as best as possible.Once received and analyzed, we will contact you back through email.

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* 10. Have you spoken to the auction's Arbitration team about this issue?If not, please do so as time is of the essence and they will need to validate the claim as per the NAAA Arbitration Policy.

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* 11. Have you spoken to the auction's management about this issue? If you wish to appeal the decision made by the local auction's Arbitration team, please reach out to the local auction's management team that oversees arbitration.

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* 12. Please enter your contact information

* 9. Please describe the issue as best as possible.
Once received and analyzed, we will contact you back through email.

* 10. Have you spoken to the auction's Arbitration team about this issue?

If not, please do so as time is of the essence and they will need to validate the claim as per the NAAA Arbitration Policy.

* 11. Have you spoken to the auction's management about this issue?

If you wish to appeal the decision made by the local auction's Arbitration team, please reach out to the local auction's management team that oversees arbitration.