* 1. Customer ID number/Full registered name (note that names will be removed and data will be de-identified):

* 2. About which service are you completing this survey form?

* 3. How would you rate transport?

  Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied N/A Did not use
Communication on arrival
Overall arrivals process
Communication on departure
Overall departure process
Event Shuttles from Albert to Pozieres
Parking and overall airport arrangements
Nord Tourism shuttle from Lille

* 4. How would you rate security?

  Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied N/A Did not use
Security efficiency
Communication and information provided
Ticket scanning process

* 5. How would you rate infrastructure?

  Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied N/A Did not use
Availability of amenities
Overall infrastructure

* 6. How would you rate commemorative services?

  Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied N/A Did not use
Quality of the pre-service program
Images used during the service
Contents of the service

* 7. How would you rate information provided?

  Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied N/A Did not use
Information pack provided at service
Temporary village (fete) stalls
Information tent

* 8. How would you rate registration?

  Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied N/A Did not use
Ease of registration
Confirmation process
Distribution of attendance passes

* 9. How would you rate attendance passes?

  Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied N/A Did not use
Look and feel of attendance passes
Box office information and trouble shooting

* 10. How would you rate communication?

  Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied N/A Did not use
E-news information/other emails
Information booklet

* 11. How did you find out about the service(s)?

* 12. Are you planning on attending Australian commemorative services during the centenary of the First World War being held in the following locations?

* 13. Do you approve for your feedback to be used for online and printed information products, testimonials and/or promotional purposes?

* 14. Do you have any general comments or feedback?

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