2016 Centenary Service Question Title * 1. Customer ID number/Full registered name (note that names will be removed and data will be de-identified): Question Title * 2. About which service are you completing this survey form? Fromelles Pozières Both Question Title * 3. How would you rate transport? Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied N/A Did not use Communication on arrival Communication on arrival Very dissatisfied Communication on arrival Dissatisfied Communication on arrival Neutral Communication on arrival Satisfied Communication on arrival Very satisfied Communication on arrival N/A Did not use Overall arrivals process Overall arrivals process Very dissatisfied Overall arrivals process Dissatisfied Overall arrivals process Neutral Overall arrivals process Satisfied Overall arrivals process Very satisfied Overall arrivals process N/A Did not use Communication on departure Communication on departure Very dissatisfied Communication on departure Dissatisfied Communication on departure Neutral Communication on departure Satisfied Communication on departure Very satisfied Communication on departure N/A Did not use Overall departure process Overall departure process Very dissatisfied Overall departure process Dissatisfied Overall departure process Neutral Overall departure process Satisfied Overall departure process Very satisfied Overall departure process N/A Did not use Event Shuttles from Albert to Pozieres Event Shuttles from Albert to Pozieres Very dissatisfied Event Shuttles from Albert to Pozieres Dissatisfied Event Shuttles from Albert to Pozieres Neutral Event Shuttles from Albert to Pozieres Satisfied Event Shuttles from Albert to Pozieres Very satisfied Event Shuttles from Albert to Pozieres N/A Did not use Parking and overall airport arrangements Parking and overall airport arrangements Very dissatisfied Parking and overall airport arrangements Dissatisfied Parking and overall airport arrangements Neutral Parking and overall airport arrangements Satisfied Parking and overall airport arrangements Very satisfied Parking and overall airport arrangements N/A Did not use Nord Tourism shuttle from Lille Nord Tourism shuttle from Lille Very dissatisfied Nord Tourism shuttle from Lille Dissatisfied Nord Tourism shuttle from Lille Neutral Nord Tourism shuttle from Lille Satisfied Nord Tourism shuttle from Lille Very satisfied Nord Tourism shuttle from Lille N/A Did not use Question Title * 4. How would you rate security? Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied N/A Did not use Security efficiency Security efficiency Very dissatisfied Security efficiency Dissatisfied Security efficiency Neutral Security efficiency Satisfied Security efficiency Very satisfied Security efficiency N/A Did not use Communication and information provided Communication and information provided Very dissatisfied Communication and information provided Dissatisfied Communication and information provided Neutral Communication and information provided Satisfied Communication and information provided Very satisfied Communication and information provided N/A Did not use Ticket scanning process Ticket scanning process Very dissatisfied Ticket scanning process Dissatisfied Ticket scanning process Neutral Ticket scanning process Satisfied Ticket scanning process Very satisfied Ticket scanning process N/A Did not use Question Title * 5. How would you rate infrastructure? Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied N/A Did not use Availability of amenities Availability of amenities Very dissatisfied Availability of amenities Dissatisfied Availability of amenities Neutral Availability of amenities Satisfied Availability of amenities Very satisfied Availability of amenities N/A Did not use Overall infrastructure Overall infrastructure Very dissatisfied Overall infrastructure Dissatisfied Overall infrastructure Neutral Overall infrastructure Satisfied Overall infrastructure Very satisfied Overall infrastructure N/A Did not use Question Title * 6. How would you rate commemorative services? Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied N/A Did not use Quality of the pre-service program Quality of the pre-service program Very dissatisfied Quality of the pre-service program Dissatisfied Quality of the pre-service program Neutral Quality of the pre-service program Satisfied Quality of the pre-service program Very satisfied Quality of the pre-service program N/A Did not use Images used during the service Images used during the service Very dissatisfied Images used during the service Dissatisfied Images used during the service Neutral Images used during the service Satisfied Images used during the service Very satisfied Images used during the service N/A Did not use Contents of the service Contents of the service Very dissatisfied Contents of the service Dissatisfied Contents of the service Neutral Contents of the service Satisfied Contents of the service Very satisfied Contents of the service N/A Did not use Question Title * 7. How would you rate information provided? Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied N/A Did not use Information pack provided at service Information pack provided at service Very dissatisfied Information pack provided at service Dissatisfied Information pack provided at service Neutral Information pack provided at service Satisfied Information pack provided at service Very satisfied Information pack provided at service N/A Did not use Temporary village (fete) stalls Temporary village (fete) stalls Very dissatisfied Temporary village (fete) stalls Dissatisfied Temporary village (fete) stalls Neutral Temporary village (fete) stalls Satisfied Temporary village (fete) stalls Very satisfied Temporary village (fete) stalls N/A Did not use Information tent Information tent Very dissatisfied Information tent Dissatisfied Information tent Neutral Information tent Satisfied Information tent Very satisfied Information tent N/A Did not use Question Title * 8. How would you rate registration? Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied N/A Did not use Ease of registration Ease of registration Very dissatisfied Ease of registration Dissatisfied Ease of registration Neutral Ease of registration Satisfied Ease of registration Very satisfied Ease of registration N/A Did not use Confirmation process Confirmation process Very dissatisfied Confirmation process Dissatisfied Confirmation process Neutral Confirmation process Satisfied Confirmation process Very satisfied Confirmation process N/A Did not use Distribution of attendance passes Distribution of attendance passes Very dissatisfied Distribution of attendance passes Dissatisfied Distribution of attendance passes Neutral Distribution of attendance passes Satisfied Distribution of attendance passes Very satisfied Distribution of attendance passes N/A Did not use Question Title * 9. How would you rate attendance passes? Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied N/A Did not use Look and feel of attendance passes Look and feel of attendance passes Very dissatisfied Look and feel of attendance passes Dissatisfied Look and feel of attendance passes Neutral Look and feel of attendance passes Satisfied Look and feel of attendance passes Very satisfied Look and feel of attendance passes N/A Did not use Box office information and trouble shooting Box office information and trouble shooting Very dissatisfied Box office information and trouble shooting Dissatisfied Box office information and trouble shooting Neutral Box office information and trouble shooting Satisfied Box office information and trouble shooting Very satisfied Box office information and trouble shooting N/A Did not use Question Title * 10. How would you rate communication? Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied N/A Did not use E-news information/other emails E-news information/other emails Very dissatisfied E-news information/other emails Dissatisfied E-news information/other emails Neutral E-news information/other emails Satisfied E-news information/other emails Very satisfied E-news information/other emails N/A Did not use Information booklet Information booklet Very dissatisfied Information booklet Dissatisfied Information booklet Neutral Information booklet Satisfied Information booklet Very satisfied Information booklet N/A Did not use Question Title * 11. How did you find out about the service(s)? Department of Veterans' Affairs Television Newspaper Facebook Friends or Family Tour Provider Other (please specify) Question Title * 12. Are you planning on attending Australian commemorative services during the centenary of the First World War being held in the following locations? 25 April 2017 - Anzac Day Dawn Service, Villers-Bretonneux, France 26 September 2017 - Buttes New British Cemetery/Polygon Wood, Belgium 25 April 2018 - Anzac Day Dawn Service, Villers-Bretonneux, France 4 July 2018 - Australian Corps Memorail, Le Hamel, France 11 November 2018 - 100th Anniversary of the Armistice, Australian National Memorial, Villers-Bretonneux, France Question Title * 13. Do you approve for your feedback to be used for online and printed information products, testimonials and/or promotional purposes? Yes No Question Title * 14. Do you have any general comments or feedback? Done