Points North Patient Satisfaction Survey

Your responses are confidential. We appreciate your patient experience feedback, aimed at improving our services for our patients.

Question Title

* 1. I am here today to see the following health care provider (check all that apply)

Doctor

Nurse Practitioner

Social Worker

Registered Nurse

Other (please specify what provider or program you are here for today)

Question Title

* 2. When you see a Doctor or Nurse Practitioner, how often do they involve you as much as you want to be in the decisions about your care and treatment?

Always

Often

Sometimes

Rarely

Never

Question Title

* 3. When you see your Doctor or Nurse Practitioner, how often do they give you an opportunity to ask questions about the recommended treatment?

Always

Often

Sometimes

Rarely

Never

Question Title

* 4. When you see your Doctor or Nurse Practitioner, how often do they spend enough time with you?

Always

Often

Sometimes

Rarely

Never

Question Title

* 5. When the last time you were sick or had a health problem, you got an appointment on the date you wanted.

Yes

Question Title

* 6. Do you feel comfortable and welcome at Points North Family Health Team?

Yes

Comment (s)

Question Title

* 7. Overall, how satisfied were you with your health care experience at the Points North FHT on your most recent visit?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Question Title

* 8. Do you have barriers to accessing information online?

Yes - I have difficulity accessing information online

No - I can easily access information online

Question Title

* 9. If you answered 'Yes, I have difficulty accessing information online' -check all that applies to you

I do not have a computer, phone or tablet to access online information

I do not have internet services

I do not have the money to buy internet services or a computer, tablet, or phone

I have a disability - language, reading, sight or other

I do not know how to access online information

Other (please specify)

None of the above

Question Title

* 10. Did PNFHT staff show respect for your cultural and/or spiritual background (for example, language, religion, ethnic group)?

Yes, definitely

Yes, somewhat

Cultural and/or Spiritual concerns not applicable

Points North Patient Satisfaction Survey

Question Title

* 1. I am here today to see the following health care provider (check all that apply)

Question Title

* 2. When you see a Doctor or Nurse Practitioner, how often do they involve you as much as you want to be in the decisions about your care and treatment?

Question Title

* 3. When you see your Doctor or Nurse Practitioner, how often do they give you an opportunity to ask questions about the recommended treatment?

Question Title

* 4. When you see your Doctor or Nurse Practitioner, how often do they spend enough time with you?

Question Title

* 5. When the last time you were sick or had a health problem, you got an appointment on the date you wanted.

Question Title

* 6. Do you feel comfortable and welcome at Points North Family Health Team?

Question Title

* 7. Overall, how satisfied were you with your health care experience at the Points North FHT on your most recent visit?

Question Title

* 8. Do you have barriers to accessing information online?

Question Title

* 9. If you answered 'Yes, I have difficulty accessing information online' -check all that applies to you

Question Title

* 10. Did PNFHT staff show respect for your cultural and/or spiritual background (for example, language, religion, ethnic group)?

Question Title

* 11. Do you have any suggestions as to how we can improve our services? Include any additional comments you wish to share with our team.