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VECTRS Feedback Survey

Thank you for taking the time to provide feedback on your experience with the Virtual Emergency Care & Transfer Resource Service (VECTRS).

This survey is intended for individuals who have directly interacted with VECTRS services. Your feedback will help identify strengths, areas for improvement, and opportunities to enhance coordination across the system.

The survey will take approximately 5-15 minutes to complete, and all responses will be used in aggregate to guide service improvements.
1.What best describes your role when interacting with VECTRS?(Required.)
2.In which type of facility or service do you primarily work?(Required.)
3.What is the health region in which you work?(Required.)
4.How would you rate your understanding of the services provided by VECTRS or the role provided by VECTRS in the healthcare system?(Required.)
5.To the best of your knowledge, which are the services currently provided by VECTRS? (select all that apply)(Required.)
6.Which VECTRS services do you most frequently use? (select all that apply)(Required.)
7.In the past year, how often have you directly utilized VECTRS services?(Required.)
8.Overall, how satisfied are you with the services provided by VECTRS?(Required.)
9.Has the quality of the IFT and Consult services provided by VECTRS improved over the past year?(Required.)
10.How would you rate the responsiveness of VECTRS staff when you request a service?(Required.)
11.How clear and effective is communication from VECTRS staff?(Required.)
12.How helpful was the medical advice / clinical support coordinated by VECTRS in managing your patients' care?(Required.)
13.The effect of VECTRS on coordination of inter-facility transfers (IFT's) is:(Required.)
14.VECTRS has helped to reduce the need for unnecessary patient transfers:(Required.)
15.For unstable or time-sensitive cases, VECTRS will coordinate critical case conferences with the consulting physician, transport physician and team, and referring provider. Has this service improved outcomes or reduced delays for your patient(s)?(Required.)
16.For stable cases, VECTRS will notify the consulting physician (currently for Critical Care, Cardiology, Mental Health, Pediatrics, and Internal Medicine at HSC & SBH) of the consult requests. What has been the impact on your workload with this service?(Required.)
17.VECTRS uses an On-Demand Call Center (ODCC) phone system. What best describes your experience when calling VECTRS?(Required.)
18.VECTRS uses a webform for stable IFT requests that are more than 24 hours from the appointment time. The past process was that IFT requests were only accepted up to 24 hours in advance of the appointment time. What best describes the impact that the webform has on your workload?(Required.)
19.What aspects of VECTRS do you find most valuable?(Required.)
20.What challenges have you experienced when utilizing VECTRS services or interacting with VECTRS?(Required.)
21.Which additional services would you like to see from VECTRS in the future (i.e. currently beyond the mandate of VECTRS)? (select all that apply)(Required.)
22.If you could change one thing about how VECTRS supports the healthcare system, what would it be?(Required.)
23.This survey will be followed by Focus Groups. If you would like to be contacted and participate in these groups, please provide your name, position, and email.(Required.)
We appreciate the time and care that you have given to this survey. Your responses will be used for ongoing improvement at VECTRS.