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Affordable Housing Provider COVID-19 Survey - Spring 2023
*
1.
What do you anticipate to be your
top three operational challenges
in the next three months? (select three)
(Required.)
Financial challenges, including operational shortfalls and funding delays
Vacancy issues
Fair housing issues
Inspections and maintenance
Disaster preparedness and recovery
Resident mental and behavioral health
Safety concerns at the property
Staffing and workforce
Unit turn-over and waitlist management
Other
Other (please specify)
*
2.
How long would you estimate
waitlists
for your property/ies (please select all that apply)?
(Required.)
Waitlist open with immediate vacancies
Less than 6 months
1-2 years
3-4 years
5 or more years
Our waitlist is closed
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3.
What are the
vacancy rates
at your property/ies (please select all that apply)?
(Required.)
0-2%
2-4%
4-6%
6-8%
More than 8%
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4.
What strategies are you implementing to navigate
workforce challenges
? (please select all that apply)
(Required.)
I’m not having workforce challenges
New marketing techniques to identify candidates
Adjusted pay /benefits to attract candidates
Increased flexibility and leave to adjust to new workforce demands
Training and professional development opportunities to help with retention
Team building and employee services to help boost employee morale
Adjust reporting and oversight structures
Temp hiring
Cross-training current staff to cover position vacancies
Other (please specify)
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5.
What
training
would be most helpful for property staff? (select all that apply)
(Required.)
Maintenance training
CEUs and other certifications
Required Service Coordination training hours
HUD occupancy and compliance training
HUD budget training
Fair Housing training
Emergency preparedness training
Team building and other “soft skills” training
Diversity, Equity, and Inclusion training
Training on working with older adult residents
Other (please specify)
*
6.
Are you aware of
current COVID-19 cases
in your property/ies?
(Required.)
Yes, in some of them
Yes, in most of them
No, in none of them
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7.
Did you request
COVID-19 Supplemental Funds
in the fifth round? (select all that apply)
(Required.)
Yes, for property-wide internet infrastructure installation reimbursement
Yes, for back-up generator installation reimbursement
Yes, for air quality systems improvements reimbursement
Yes, for outdoor gathering spaces
Yes, for resident technology training
Yes, for staffing and cleaning, or other operational costs
No, we did not request CSP reimbursement funds from HUD this round
I don't know
*
8.
At your communities, to your knowledge, how do residents
primarily
access the internet? (select all that apply)
(Required.)
In common areas through property-supplied WiFi
In their apartments with support from the Affordable Connectivity Program (ACP)
In their apartments through self-funded internet service
In their apartments through property-supplied internet
Resident rarely access the internet
Residents use other means to access the internet
I don’t know
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9.
Is your community working with a partner/partners to help
residents access services
? (select all that apply)
(Required.)
Yes, we partner with PACE providers
Yes, we partner with our local Area Agency on Aging
Yes, we partner with Adult Day services
Yes, we partner with the local Senior Center
Yes, we partner with the local food bank
Yes, we partner with local health clinics and pharmacies
Yes, we partner with the local university/college
Yes, we partner with local non-profit organizations
Yes, other
We provide services for residents in-house
No, we do not provide resident services
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10.
Do you currently have a
Service Coordinator program
(select all that apply)?
(Required.)
Yes, funded out of the property’s budget
Yes, funded through HUD grants
Yes, funded through fundraising
No, we don’t currently have any/a sufficient number of Service Coordinators
*
11.
Are you interested in
adding/expanding Service Coordination
programs at your community/ies?
(Required.)
Yes, we are currently trying to add Service Coordination to the property budget
Yes, but we are not currently taking action/we don’t know how to expand or add Service Coordination to our community/ies
No, we have enough Service Coordination
No, we are not interested in (more) Service Coordination
*
12.
If you have a Section 202 PRAC property, have you incorporated the $15 Per Unit Per Month
Supportive Services Fee
into your budget requests?
(Required.)
Yes (please specify the uses below)
No, but we plan to start requesting it
No, not interested
I don’t know what this is yet
Not a PRAC/not eligible
Specify uses here
*
13.
How high was your most recently approved
Budget-Based Rent Increase
(if applicable)?
(Required.)
<3%
3-4.9%
5-6.9%
7-9.9%
10-14.9%
15-20%
Greater than 20%
Not a PRAC/Not applicable
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14.
Have your property
insurance rates
and related costs increased in the last year, or do you expect them to increase in the next three months?
(Required.)
Yes, by 0-9%
Yes, by 10-19%
Yes, by 20-29%
Yes, by more than 30% (please specify below)
No, our rates are staying flat or reducing
I don’t know
Specify here
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15.
How prepared is your property for REAC’s new
NSPIRE housing inspection
protocol
, which HUD is planning to implement in October of 2023? (choose one)
(Required.)
I am familiar with HUD’s proposed new protocol, including the draft standards, and feel prepared
I have some familiarity with the proposed new protocol and feel somewhat prepared
I am not prepared now but I believe I’ll be ready for the new protocol when it is implemented
I am unfamiliar with the protocol or not do feel well prepared
My communities do not participate in HUD programs/not applicable
*
16.
What are you most
concerned about for REAC
’s new NSPIRE housing inspection protocol? (select all that apply)
(Required.)
Understanding/training staff on changes to building requirements
Paying for building upgrades to comply with new standards
Adjusting to the new scoring system
Helping residents understand the new unit-focused inspection protocol
Adjusting to the use of new inspection software
I’m not concerned about changes under NSPIRE
Other (please specify)
17.
From January 1, 2022, through December 31, 2022, what was the average
number of full-time maintenance staff
at your community/ies?
18.
On average, how many
units
is each full-time maintenance position responsible for?
19.
From January 1, 2022, through December 31, 2022, what is the number of
terminations (voluntary or involuntary) among maintenance staff
at your community/ies?
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20.
What is the
average tenure of your maintenance staff
?
(Required.)
6 months or less
More than 6 months to less than 1 year
1 year to less than 2 years
2 – 5 years
6 – 10 years
11 – 20 years
More than 20 years
21.
From January 1, 2022, through December 31, 2022, what was the average
number of full-time property managers
at your community/communities?
22.
On average, how many
units
is each full-time property manager position responsible for?
23.
From January 1, 2022, through December 31, 2022, what is the
number of terminations (voluntary or involuntary) among property managers
at your community/ies?
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24.
What is the
average tenure of your property managers
?
(Required.)
6 months or less
More than 6 months to less than 1 year
1 year to less than 2 years
2 – 5 years
6 – 10 years
11 – 20 years
More than 20 years
Thank you!
