Test Directory

Customer Feedback Survey

Please do not include any HIPAA details with your answers, but we would appreciate if you provide as much detailed information as possible of your search, results, and lab so we can take action as appropriate.

Thank you in advance for your feedback!

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* 1. Please rank how you compare the newly redesigned online Test Directory to the old Test Center?

Not Improved

Much Improved

Not Improved

Much Improved

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* 2. Please tell us the reason for your answer. IMPORTANT: Include the test name, test code(s) or keyword search that you tried, and be sure to indicate your testing lab!

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* 3. What was the main purpose of your visit today? To look up or view... (select one or more)

A test code

A test guide

A test reference

Specimen requirements

A test algorithm

To get help or support

Other (please specify)

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* 4. Did you accomplish what you set out to do today?

Yes

If no, what were you trying to achieve that you were not able to do? Please provide detailed examples.

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* 5. Moving forward, how confident are you that you will be able accomplish your tasks with our new redesigned Test Directory?

Not Confident

Very Confident

Not Confident

Very Confident

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* 6. What would you like to do on the Test Directory site that you cannot do today? What improvements would you suggest?

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* 7. Are you a Quest Diagnostics customer?

Yes

Prefer not to answer

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* 8. Please provide your phone or email here so we can follow up if you experienced any issues.

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* 9. Did you visit the new Test Directory through Quanum(tm) Lab Services Manager?

Yes

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* 10. Did you review the Frequently Asked Questions document (you can find it on the Test Directory home page ) for answers to any questions or issues before completing this survey?

Yes