Website Feedback - External User The Hamilton County Clerk of Courts is working to develop a new website for the office. As a part of this project, we will work with an outside company to design a new, modern and more reliable website. In order to get the best product possible, we want your feedback. Please answer the following questions to help guide us in developing a new digital gateway for our office and best help you access the necessary information from the Clerk’s office. I. Current Website Question Title * 1. What device do you primarily use to access the website? Desktop Computer Mobile Device - Tablet Mobile Device - Smartphone Other (please specify) Question Title * 2. What is your primary purpose for using our website? Locate Case Information Locate Forms/ Self Help Information Locate Office Information Answer a question about operations Other (please specify) Question Title * 3. Overall, how well does our website meet your needs? Extremely Well Very Well Somewhat Well Not so well Not at all well Question Title * 4. How easy is it to find what you were looking for on our website? Extremely easy Very easy Somewhat easy Not so easy Not at all easy Question Title * 5. How easy is it to understand the information on our website? Extremely easy Very easy Somewhat easy Not so easy Not at all easy Question Title * 6. What sections of the current website do you use the most? Please rank from most used to least used. (Drag and drop the order of the list: from 1 being the most used, to 10 being the least used.) Question Title * 7. How much do you trust the information on our website? A great deal A lot A moderate amount A little Not at all II. Redesigned website Question Title * 8. As we look to design a new website, what functions are most important to have on a new website? (Drag and drop the order of the list: from 1 being the most important, to 10 being the least important.) Question Title * 9. What types of content would you like to add to the website? AI Chatbot to assist users Additional forms and Self Help Information for Public Additional Options for Payment online Increased availability for data and searching case information Additional places to communicate to the public, i.e. blogs or communication tools Other (please specify) Question Title * 10. If you were able to use the website to search case information more quickly and reliably by creating an account to log into the website, would you be more likely or less likely to use the website? Least Likely Moderately Likely Most Likely Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 11. If you do not use E-Filing Functions, what prevents you from using E-Filing? Too Difficult to Navigate Prefer in-person contact Do not want to use a credit card to make payments Do not trust the E-Filing System E-Filing System does not accept the cases I would like to E-File Other (please specify) Question Title * 12. If you use E-Filing Functions, how well does the E-Filing Portal meet your needs? Extremely Well Very Well Somewhat Well Not so well Not at all well Question Title * 13. What type of cases would you like to utilize E-Filing to process with the Clerk of Court? Question Title * 14. If you use E-Filing Functions, what improvements would you like to see for the E-Filing Portal? Question Title * 15. Are there other Clerk of Court websites that do something well we should adopt? Please provide the site and what you like about that site. Question Title * 16. Do you have any other feedback about how we can improve our website? Done
