St. Thomas and District Chamber of Commerce

St. Thomas and District Chamber of Commerce Satisfaction Survey

Your Voice Matters - Tell Us What You Think!

The St. Thomas & District Chamber of Commerce (‘Chamber’) has engaged an independent 3rd party to conduct a brief survey.

Our objective is simple - to provide the Chamber with constructive information from which to improve the value they bring to their existing and potential future Members. As they undertake a fresh look at their service and suite of programs, this is an ideal opportunity to voice your opinions and share your thoughts.

We recognize that your time is valuable and we expect that your inputs will take less than ten (10) minutes.

To further recognize that value we have been authorized to conduct a draw for one (1) free one-year Chamber Membership. To be eligible, simply provide your name and contact information along with your completed survey – answers provided will not be linked back to your contact details and all answers will be consolidated and will remain anonymous.

Note: This survey is confidential and abides by the Personal Information Protection & Electronic Documents Act (PIPEDA) generated by federal privacy laws, and the responses will be consolidated by the independent 3rd party without reference to any specific source.

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* 1. The Chamber’s vision is “to be a leader by providing relevant collaboration, engaging the diverse business community and being adaptable to change in our economy".

Do you believe this vision is being achieved?

If Yes, Kindly support your answer with a brief comment

If No, Kindly support your answer with a brief comment

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* 2. Are you aware of any company, organization or individual who has left the Chamber for any reason?

Yes or No (choose one)

If Yes (and you feel comfortable), kindly provide the reason(s) ‘why’
o Reason(s):

If Yes (and you feel comfortable), kindly provide the name and contact information of that party so that we may forward them a survey as well
o Name & Contact Information:

Question Title

* 3. Are you aware of any company, organization or individual who has shared that they prefer not to join the Chamber for any reason? Yes or No (please choose one)

If Yes (and you feel comfortable), kindly provide the reason(s) ‘why’
o Reason(s):

If Yes (and you feel comfortable), kindly provide the name and contact information of that party so that we may forward them a survey as well
o Name & Contact Information:

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* 4. How satisfied were you with your most recent experience with the Chamber?

Extremely Negative

Exceptional

Extremely Negative

Exceptional

Please name the experience, and provide brief commentary on why you assigned the rating above

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* 5. The Chamber’s Board of Directors has begun a search for its next CEO. If you were a Director on that Board, what three (3) key skill sets might you be seeking in that new leader?

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* 6. The Chamber hosts numerous events throughout the year. If you could add or eliminate any event from its annual offering what would it/they be?

Event(s) to Add:

Event(s) to Eliminate:

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* 7. Overall, how satisfied or dissatisfied are you with the Chamber?

Very satisfied

Satisfied

Dissatisfied

Very dissatisfied

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* 8. What do you feel the Chamber does very well?

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* 9. What are a few things the Chamber not currently doing, which might provide more value to a Membership?

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* 10. Are you a current Chamber member?

If so, why?

If not, why?

Optional (for Draw Purposes Only)

Respondent’s Name:

Contact Information:

St. Thomas and District Chamber of Commerce