* 1. Please complete these details to allow us understand how we can improve what we do

* 2. Did the engineer make contact with you over the phone directly before attending site?

* 3. Did the engineer appear to have the correct equipment with them for the job?

* 4. Did the engineer act in a professional and courteous manner while on site?

* 5. Did the engineer speak to you to confirm that any faults were resolved before they left site?

* 6. Did the engineer keep you informed as to the cause and resolution of the issue?

* 7. Did the engineer leave any work area neat and tidy?

* 8. If you had any other issues or queries, was the engineer helpful to you?

* 9. Overall, how would you rate the service you received from ITPS?

* 10. Would you like to be contacted with respect to your feedback?

* 11. We'd love to hear your suggestions as to how we can improve service in this area or any other comments, questions, or concerns you may have.

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