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* 1. Please complete these details to allow us understand how we can improve what we do

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* 2. Did the engineer make contact with you over the phone directly before attending site?

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* 3. Did the engineer appear to have the correct equipment with them for the job?

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* 4. Did the engineer act in a professional and courteous manner while on site?

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* 5. Did the engineer speak to you to confirm that any faults were resolved before they left site?

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* 6. Did the engineer keep you informed as to the cause and resolution of the issue?

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* 7. Did the engineer leave any work area neat and tidy?

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* 8. If you had any other issues or queries, was the engineer helpful to you?

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* 9. Overall, how would you rate our delivery against your needs and expectations?

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* 10. Would you like to be contacted with respect to your feedback?

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* 11. We'd love to hear your suggestions as to how we can improve service in this area or any other comments, questions, or concerns you may have.

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