Please complete these details to allow us understand how we can improve what we do

Question Title

* 1. Please complete these details to allow us understand how we can improve what we do

Did the engineer make contact with you over the phone directly before attending site?

Question Title

* 2. Did the engineer make contact with you over the phone directly before attending site?

Did the engineer appear to have the correct equipment with them for the job?

Question Title

* 3. Did the engineer appear to have the correct equipment with them for the job?

Did the engineer act in a professional and courteous manner while on site?

Question Title

* 4. Did the engineer act in a professional and courteous manner while on site?

Did the engineer speak to you to confirm that any faults were resolved before they left site?

Question Title

* 5. Did the engineer speak to you to confirm that any faults were resolved before they left site?

Did the engineer keep you informed as to the cause and resolution of the issue?

Question Title

* 6. Did the engineer keep you informed as to the cause and resolution of the issue?

Did the engineer leave any work area neat and tidy?

Question Title

* 7. Did the engineer leave any work area neat and tidy?

If you had any other issues or queries, was the engineer helpful to you?

Question Title

* 8. If you had any other issues or queries, was the engineer helpful to you?

Overall, how would you rate the service you received from ITPS?

Question Title

* 9. Overall, how would you rate the service you received from ITPS?

Would you like to be contacted with respect to your feedback?

Question Title

* 10. Would you like to be contacted with respect to your feedback?

We'd love to hear your suggestions as to how we can improve service in this area or any other comments, questions, or concerns you may have.

Question Title

* 11. We'd love to hear your suggestions as to how we can improve service in this area or any other comments, questions, or concerns you may have.

T