Member satisfaction means many things. We would like to discuss your overall satisfaction with Navasota Valley Electric Cooperative, Inc. (NVEC). Your opinions are valuable to us. Please answer these 4 questions to help us understand your overall satisfaction with NVEC.

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* 1. First, please consider all your experiences to date with NVEC. Using a 10-point scale on which "1" means "very dissatisfied" and "10" means "very satisfied," how satisfied are you with NVEC?

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i We adjusted the number you entered based on the slider’s scale.

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* 2. To what extent has NVEC fallen short of your expectations or exceeded your expectations? Using a 10-point scale on which "1" now means "falls short of your expectations" and "10" means "exceeds your expectations," to what extent has NVEC fallen short of your expectations?

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i We adjusted the number you entered based on the slider’s scale.

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* 3. Forget NVEC for a moment. Now, I want you to imagine an ideal utility company. How well do you think NVEC compares with that ideal utility company? Please use a 10-point scale on which "'1" means "not very close to the ideal," and "10" means "very close to the ideal."

1 10
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i We adjusted the number you entered based on the slider’s scale.

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* 4. For the next question, assume, for the moment, that you could choose from among more than one utility company. The next time you are going to choose a utility company, how likely is it that it will be NVEC again? Using a 10-point scale on which "1" means "very unlikely" and "10" means "very likely," how likely is it that it will be NVEC again?

1 10
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i We adjusted the number you entered based on the slider’s scale.

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* 5. Do you have any other comments, questions, or concerns?

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* 6. Please enter your contact information

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* 7. What is your NVEC account number?

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