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On-Site Property Managers Survey
Please note:
All calls will be returned in no more than 48 business hours. Please give our staff this length of time to listen, research, and respond to your inquiry.
1.
Did your inquiry get addressed in a timely manner?
Yes
No
If no, how long did it take to get addressed?
2.
Did you speak with your Asset Manager in- person or over the phone?
In- Person
Phone Call
If in-person, how long did you wait to be seen?
3.
Was the meeting a result of a scheduled appointment?
Yes
No
Other (please specify)
4.
Was your Asset Manager professional and courteous?
Yes
No
If No, please briefly explain:
5.
What was the reason for your call/visit?
Annual Recertification
Interim Recertification
First Time Applicant
Move-In
Maintenance Request
Other
6.
Was your issue resolved?
Yes
No
No issue to resolve
If No, please briefly explain
7.
How can PHA better serve you?
8.
Resident Name:
9.
Asset Manager Name:
10.
What was the date of contact?