Dear Customer

 Our mission is to provide high quality, reliable and efficient Meteorological Services (MET) maintaining the highest levels of safety and diminishing the impact on the environment.

 We rely very much on a dynamic interaction process with our customers to give us the right direction to achieving these goals and moving toward higher quality of service. This Customer Satisfaction Survey is aiming at providing us with your perspective on our relationship.
Thank you for your cooperation!

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* 1. What do you think of the weather information provided? What is your opinion on the weather information you access or receive?

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* 2. What is your opinion about the weather information available in time to meet your needs?

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* 3. For your needs and for the period over the last 2 years, how satisfied are you with the accuracy of weather forecasts and warnings provided by MET Service at “ALBCONTROL SHA”?

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* 4. In comparison to other services of the kind, what is your level of satisfaction of the accuracy of MET services?

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* 5. What is your opinion on consultation and briefings organized by ALBCONTROL regarding MET?

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* 6. How do you assess the quality of the meteorological information provided (METAR)?

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* 7. How do you assess the quality of the meteorological information provided (TAF)?

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* 8. How do you assess the quality of the meteorological information provided (Airdrome Warning)?

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* 9. How do you assess the quality of the meteorological information provided (SIGMET/AIRMET)?

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* 10. What is your overall opinion on the quality of the activities, regarding the provision of meteorological services?

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* 11. Is any specific service of MET that you can rate as “poor” or “below average”? Please specify:

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* 12. Recommendations and remarks.

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* 13. Your information

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* 14. Consent

         Code: 4-4.4.1-03 CS         Valid from:19.08.2016         Edition: 4                                   Status: INTERNAL

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