ACCESS Consumer Survey

St Vincent's Hospital, Melbourne: HOPE Enhancement Project

Suicide affects everyone and we all have a part to play in suicide prevention.

It is recognised that substantial change is needed to improve current services for people in crisis and develop alternative supports to better meet people's needs. This survey will be looking at how you accessed and felt about the initial contact with our mental health service.

Be assured, your opinion will make a difference and ideas will impact on the future design of our regional suicide prevention strategy.

If any of these questions trigger you at all support can be found through the HOPE Enhancement Project lived experience officer or other services such as Beyond Blue (1300 22 4636) and Lifeline (13 11 14).

*Questions with asterisk are compulsory to answer to complete the survey. Others are optional.

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* 1. What gender do you identify with?

Male

Female

Non-gender conforming

Non-binary

Trans woman

Trans man

Gender fluid

Gender queer

Decline to answer

Other (please specify)

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* 2. What is your age?

18-24

25-29

30-39

40-49

50-59

60-69

70-79

Above 80

Decline to answer

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* 3. Do you identify as Aboriginal and/or Torres Strait Islander?

Aboriginal

Torres Strait Islander

Both

Neither

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* 4. With which ethnic group do you identify?

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* 5. Do you identify with any religion?

Yes

If Yes, please specify what religion you identify with. (Optional)

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* 6. What do you think would be helpful in accessing Suicide Prevention services
Select all that apply.

Dedicated website

Emergency department access (as is currently)

Text messaging

Dedicated phone number to call

Web chat

Online groups

Access to lived experience person/worker

A GP

24/7 hotline

Social media messaging

Dedicated safe place to connect - walk in as needed

Community service referral

Google/search online

Other (please specify)

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* 7. Did you have a support person or people at the time you accessed St Vincent's services?

Yes

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* 8. How did you feel when you first accessed services?
Select all that apply.

	Not at all	Slightly	Moderately	Very	Extremely
Frustrated	Frustrated Not at all	Frustrated Slightly	Frustrated Moderately	Frustrated Very	Frustrated Extremely
Relieved	Relieved Not at all	Relieved Slightly	Relieved Moderately	Relieved Very	Relieved Extremely
Determined	Determined Not at all	Determined Slightly	Determined Moderately	Determined Very	Determined Extremely
Irate	Irate Not at all	Irate Slightly	Irate Moderately	Irate Very	Irate Extremely
Safe	Safe Not at all	Safe Slightly	Safe Moderately	Safe Very	Safe Extremely
Vulnerable	Vulnerable Not at all	Vulnerable Slightly	Vulnerable Moderately	Vulnerable Very	Vulnerable Extremely
Empowered	Empowered Not at all	Empowered Slightly	Empowered Moderately	Empowered Very	Empowered Extremely
Disappointed	Disappointed Not at all	Disappointed Slightly	Disappointed Moderately	Disappointed Very	Disappointed Extremely
Confused	Confused Not at all	Confused Slightly	Confused Moderately	Confused Very	Confused Extremely
Disconnected	Disconnected Not at all	Disconnected Slightly	Disconnected Moderately	Disconnected Very	Disconnected Extremely
Judged	Judged Not at all	Judged Slightly	Judged Moderately	Judged Very	Judged Extremely
Satisfied	Satisfied Not at all	Satisfied Slightly	Satisfied Moderately	Satisfied Very	Satisfied Extremely
Exhausted	Exhausted Not at all	Exhausted Slightly	Exhausted Moderately	Exhausted Very	Exhausted Extremely
Heavy	Heavy Not at all	Heavy Slightly	Heavy Moderately	Heavy Very	Heavy Extremely
Lighter	Lighter Not at all	Lighter Slightly	Lighter Moderately	Lighter Very	Lighter Extremely
Understood	Understood Not at all	Understood Slightly	Understood Moderately	Understood Very	Understood Extremely
Supported	Supported Not at all	Supported Slightly	Supported Moderately	Supported Very	Supported Extremely
Anxious	Anxious Not at all	Anxious Slightly	Anxious Moderately	Anxious Very	Anxious Extremely
Respected	Respected Not at all	Respected Slightly	Respected Moderately	Respected Very	Respected Extremely
Overwhelmed	Overwhelmed Not at all	Overwhelmed Slightly	Overwhelmed Moderately	Overwhelmed Very	Overwhelmed Extremely
Included/Involved	Included/Involved Not at all	Included/Involved Slightly	Included/Involved Moderately	Included/Involved Very	Included/Involved Extremely
Validated	Validated Not at all	Validated Slightly	Validated Moderately	Validated Very	Validated Extremely
Agitated	Agitated Not at all	Agitated Slightly	Agitated Moderately	Agitated Very	Agitated Extremely
Hopeful	Hopeful Not at all	Hopeful Slightly	Hopeful Moderately	Hopeful Very	Hopeful Extremely
Guided	Guided Not at all	Guided Slightly	Guided Moderately	Guided Very	Guided Extremely

Other (please specify)

Question Title

* 9. Based on the above question (Question 8), can you tell me why you selected any stronger emotions?

Question Title

* 10. ACCESSING HOPE SERVICE: How did you first hear about St Vincent's HOPE service? Select all that apply.

A friend or someone you know.

Ringing the Mental Health Triage line in your area

Ringing 000

A counsellor

Arriving at the Emergency Department

Asking a concerned/caring person

Acute Inpatient Service/Psychiatric Ward

Tele health service for example Beyond Blue or Lifeline

Presenting to emergency service i.e. police station

Googling Mental health service providers

A GP referral

Other (please specify)

Question Title

* 11. What do you think is a reasonable waiting time to access HOPE service after contacting emergency services?

Within 8 hours

Within 12 hours

Within 24 hours

Within 48 hours

Within 72 hours

Within a week

Other (please specify)

Question Title

* 12. Did you feel comfortable answering questions on this survey (Optional)

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

Other (please specify)

ACCESS Consumer Survey

St Vincent's Hospital, Melbourne: HOPE Enhancement Project

Question Title

* 1. What gender do you identify with?

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* 2. What is your age?

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* 3. Do you identify as Aboriginal and/or Torres Strait Islander?

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* 4. With which ethnic group do you identify?

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* 5. Do you identify with any religion?

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* 6. What do you think would be helpful in accessing Suicide Prevention services Select all that apply.

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* 7. Did you have a support person or people at the time you accessed St Vincent's services?

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* 8. How did you feel when you first accessed services?Select all that apply.

Question Title

* 9. Based on the above question (Question 8), can you tell me why you selected any stronger emotions?

Question Title

* 10. ACCESSING HOPE SERVICE: How did you first hear about St Vincent's HOPE service? Select all that apply.

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* 11. What do you think is a reasonable waiting time to access HOPE service after contacting emergency services?

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* 12. Did you feel comfortable answering questions on this survey (Optional)

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* 13. Do you think we should include any other questions or is there anything you would like to add?

* 6. What do you think would be helpful in accessing Suicide Prevention services
Select all that apply.

* 8. How did you feel when you first accessed services?
Select all that apply.