Sylvan USD School Office Customer Service Survey The Sylvan Union School District is committed to meeting the needs of our students, families, and staff in the best way that we can. We believe that good customer service in the school office is very important in accomplishing our goals. Please take a moment to complete this survey so that we can continually improve the service that we provide in our school offices. Question Title * 1. Please select the school office that you are communicating about from the drop down menu. CF Brown Elementary School Crossroads Elementary School Freedom Elementary School Orchard Elementary School Sanders Elementary School Sherwood Elementary School Standiford Elementary School Stockard Coffee Elementary School Sylvan Elementary School Woodrow Elementary School Savage Middle School Somerset Middle School Ustach Middle School Question Title * 2. When you came into the school office today, were you greeted in a timely and friendly manner so that you felt welcomed and acknowledged? Yes, absolutely More or less Not really Absolutely not Question Title * 3. Did you feel that the school office staff understood your needs and/or concerns today? Yes, absolutely More or less Not really Absolutely not Question Title * 4. Does the school office staff do a good job of keeping you informed about calendar, events, and other important information? Yes, absolutely More or less Not really Absolutely not Question Title * 5. Which method(s) of communication from the school office are most effective for you? Auto-Dial Phone Calls School Website Marquee (Information sign in front of the school) Email Newsletters/Flyers Other (please specify) Question Title * 6. What was the purpose of your visit to our school office today? (Check all that apply) Student check-in/check-out Drop off items Volunteer work on campus Seeking information Student registration IEP, SST, or other meeting Medical issue Discipline issue Academic concern Safety concern Concern about staff Other (please specify) Question Title * 7. What was the best thing about your visit to our school office today? Question Title * 8. What other comments would you like to share about your visit to our school office today? Question Title * 9. If you would like to be contacted regarding your feedback, please provide your name and contact information here. Name: Email Address: Phone Number: Done