Customer Satisfaction Survey - Zamil Plastics

Customer Satisfaction Survey - Zamil Plastic

NOTICE: All information provided shall be kept confidential at all times and shall not be used for any external purposes and with out the written consent to do so from your end and only our Management at Zamil Plastics will be able to view this information.

Customer Information

Question Title

* 1. Customer Information

Name

Company

City/Town

Country

Email Address

Phone Number

We strive to create excellence in customer's satisfaction. In line with this corporate mission, we have prepared this survey to help us identify the areas which we need to improve to be of better service to your company.

Kindly rate our performance from I to 10 using the applicable box, based on the following criteria:

5 Excellent

4 Very Satisfactory

3 Satisfactory

2 Below Satisfactory

1 Poor

Kindly Rate Our Performance Level

Question Title

* 2. Kindly Rate Our Performance Level

	Poor	Below Satisfactory	Satisfactory	VerySatisfactory	Excellent
1- Product Quality	1- Product Quality Poor	1- Product Quality Below Satisfactory	1- Product Quality Satisfactory	1- Product Quality VerySatisfactory	1- Product Quality Excellent
1.1 - The overall product conformity compared to your quality requirements	1.1 - The overall product conformity compared to your quality requirements Poor	1.1 - The overall product conformity compared to your quality requirements Below Satisfactory	1.1 - The overall product conformity compared to your quality requirements Satisfactory	1.1 - The overall product conformity compared to your quality requirements VerySatisfactory	1.1 - The overall product conformity compared to your quality requirements Excellent
1.2 - The product hygiene & food safety as compared to your requirements	1.2 - The product hygiene & food safety as compared to your requirements Poor	1.2 - The product hygiene & food safety as compared to your requirements Below Satisfactory	1.2 - The product hygiene & food safety as compared to your requirements Satisfactory	1.2 - The product hygiene & food safety as compared to your requirements VerySatisfactory	1.2 - The product hygiene & food safety as compared to your requirements Excellent
1.3 - The condition of production facilities as compared to your requirements	1.3 - The condition of production facilities as compared to your requirements Poor	1.3 - The condition of production facilities as compared to your requirements Below Satisfactory	1.3 - The condition of production facilities as compared to your requirements Satisfactory	1.3 - The condition of production facilities as compared to your requirements VerySatisfactory	1.3 - The condition of production facilities as compared to your requirements Excellent
2 - Product Development	2 - Product Development Poor	2 - Product Development Below Satisfactory	2 - Product Development Satisfactory	2 - Product Development VerySatisfactory	2 - Product Development Excellent
2.1 - The product design compared to your requirement	2.1 - The product design compared to your requirement Poor	2.1 - The product design compared to your requirement Below Satisfactory	2.1 - The product design compared to your requirement Satisfactory	2.1 - The product design compared to your requirement VerySatisfactory	2.1 - The product design compared to your requirement Excellent
2.2 - The prototype quality compared to your packaging requirement	2.2 - The prototype quality compared to your packaging requirement Poor	2.2 - The prototype quality compared to your packaging requirement Below Satisfactory	2.2 - The prototype quality compared to your packaging requirement Satisfactory	2.2 - The prototype quality compared to your packaging requirement VerySatisfactory	2.2 - The prototype quality compared to your packaging requirement Excellent
3 - Product Lead times	3 - Product Lead times Poor	3 - Product Lead times Below Satisfactory	3 - Product Lead times Satisfactory	3 - Product Lead times VerySatisfactory	3 - Product Lead times Excellent
3.1 - The time to deliver samples of new products	3.1 - The time to deliver samples of new products Poor	3.1 - The time to deliver samples of new products Below Satisfactory	3.1 - The time to deliver samples of new products Satisfactory	3.1 - The time to deliver samples of new products VerySatisfactory	3.1 - The time to deliver samples of new products Excellent
3.2 - The production lead time for ongoing products	3.2 - The production lead time for ongoing products Poor	3.2 - The production lead time for ongoing products Below Satisfactory	3.2 - The production lead time for ongoing products Satisfactory	3.2 - The production lead time for ongoing products VerySatisfactory	3.2 - The production lead time for ongoing products Excellent
4 - Customer Relations Services	4 - Customer Relations Services Poor	4 - Customer Relations Services Below Satisfactory	4 - Customer Relations Services Satisfactory	4 - Customer Relations Services VerySatisfactory	4 - Customer Relations Services Excellent
4.1 - General professionalism and promptness of quotes	4.1 - General professionalism and promptness of quotes Poor	4.1 - General professionalism and promptness of quotes Below Satisfactory	4.1 - General professionalism and promptness of quotes Satisfactory	4.1 - General professionalism and promptness of quotes VerySatisfactory	4.1 - General professionalism and promptness of quotes Excellent
4.2 - Responsiveness and attitude towards your production requirements	4.2 - Responsiveness and attitude towards your production requirements Poor	4.2 - Responsiveness and attitude towards your production requirements Below Satisfactory	4.2 - Responsiveness and attitude towards your production requirements Satisfactory	4.2 - Responsiveness and attitude towards your production requirements VerySatisfactory	4.2 - Responsiveness and attitude towards your production requirements Excellent
4.3 - The handling of complaints and after sales information	4.3 - The handling of complaints and after sales information Poor	4.3 - The handling of complaints and after sales information Below Satisfactory	4.3 - The handling of complaints and after sales information Satisfactory	4.3 - The handling of complaints and after sales information VerySatisfactory	4.3 - The handling of complaints and after sales information Excellent
4.4 - The concerned personnel are easy to contact	4.4 - The concerned personnel are easy to contact Poor	4.4 - The concerned personnel are easy to contact Below Satisfactory	4.4 - The concerned personnel are easy to contact Satisfactory	4.4 - The concerned personnel are easy to contact VerySatisfactory	4.4 - The concerned personnel are easy to contact Excellent
5 - Price for Performance	5 - Price for Performance Poor	5 - Price for Performance Below Satisfactory	5 - Price for Performance Satisfactory	5 - Price for Performance VerySatisfactory	5 - Price for Performance Excellent
5.1 - New project and tooling quality meet your price expectation	5.1 - New project and tooling quality meet your price expectation Poor	5.1 - New project and tooling quality meet your price expectation Below Satisfactory	5.1 - New project and tooling quality meet your price expectation Satisfactory	5.1 - New project and tooling quality meet your price expectation VerySatisfactory	5.1 - New project and tooling quality meet your price expectation Excellent
5.2 - The product quality & services meet your price expectation	5.2 - The product quality & services meet your price expectation Poor	5.2 - The product quality & services meet your price expectation Below Satisfactory	5.2 - The product quality & services meet your price expectation Satisfactory	5.2 - The product quality & services meet your price expectation VerySatisfactory	5.2 - The product quality & services meet your price expectation Excellent
6 - Logistics and deliveries	6 - Logistics and deliveries Poor	6 - Logistics and deliveries Below Satisfactory	6 - Logistics and deliveries Satisfactory	6 - Logistics and deliveries VerySatisfactory	6 - Logistics and deliveries Excellent
6.1 - Deliveries are on time with accurate scheduling, information and documentation	6.1 - Deliveries are on time with accurate scheduling, information and documentation Poor	6.1 - Deliveries are on time with accurate scheduling, information and documentation Below Satisfactory	6.1 - Deliveries are on time with accurate scheduling, information and documentation Satisfactory	6.1 - Deliveries are on time with accurate scheduling, information and documentation VerySatisfactory	6.1 - Deliveries are on time with accurate scheduling, information and documentation Excellent
6.2 - Products are in perfect condition upon delivery	6.2 - Products are in perfect condition upon delivery Poor	6.2 - Products are in perfect condition upon delivery Below Satisfactory	6.2 - Products are in perfect condition upon delivery Satisfactory	6.2 - Products are in perfect condition upon delivery VerySatisfactory	6.2 - Products are in perfect condition upon delivery Excellent
6.3 - Trucks are in good and clean condition with courteous personnel	6.3 - Trucks are in good and clean condition with courteous personnel Poor	6.3 - Trucks are in good and clean condition with courteous personnel Below Satisfactory	6.3 - Trucks are in good and clean condition with courteous personnel Satisfactory	6.3 - Trucks are in good and clean condition with courteous personnel VerySatisfactory	6.3 - Trucks are in good and clean condition with courteous personnel Excellent

Are we able to act as real business partners to your company? Please explain

Question Title

* 3. Are we able to act as real business partners to your company? Please explain

Have our services to your company changed over the past year? (For better or worse) Please explain

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* 4. Have our services to your company changed over the past year? (For better or worse) Please explain

Please write down any suggestions or remarks you may have for us

NOTICE: All information provided shall be kept confidential at all times and shall not be used for any external purposes and with out the written consent to do so from your end and only our Management at Zamil Plastics will be able to view this information.

Question Title

* 1. Customer Information

Question Title

* 2. Kindly Rate Our Performance Level

Question Title

* 3. Are we able to act as real business partners to your company? Please explain

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* 4. Have our services to your company changed over the past year? (For better or worse) Please explain

Question Title

* 5. Please write down any suggestions or remarks you may have for us