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The purpose of this survey is to better understand your paratransit experience with the Greater Cleveland Regional Transit Authority (GCRTA). NOBLE and LEAP advocate for paratransit riders to receive the quality transportation service they deserve. Survey results will be used to inform actions GCRTA can take to improve specific aspects of paratransit service and for state budget recommendations in the future.

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* 1. Rank which form of transportation you use most frequently (1) to least frequently (7).

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* 2. What 'Other' form of transportation do you use that was not listed in the question above?

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* 3. Have you completed the application process for paratransit service?

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* 4. If you responded ‘Yes’ to the previous question, please describe your experience applying for paratransit service in detail. Provide any information or stories about any highlights or challenges when applying for paratransit. Your experiences will help show how the application process for paratransit should always be for riders. Examples of challenges show what improvements are needed.

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* 5. Have you ever used RTA paratransit services?

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* 6. What are the main reasons that you need to use RTA's paratransit service? (select all that apply)

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* 7. Rate your overall paratransit experience.

The following statements relate specifically to your paratransit experience.

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* 8. Rate on-time pick-ups and drop-offs.

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* 9. Rate travel time for trip distance.

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* 10. Rate scheduling a ride with paratransit.

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* 11. Rate RTA communication with you.

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* 12. Rate vehicle designs.

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* 13. Rate overall experience with drivers.

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* 14. Describe your experience using paratransit in detail. Provide any information or stories about any good service or poor service when traveling with paratransit. Examples of good service show how paratransit service should always be delivered. Examples of poor service show what improvements are needed.

The following questions are to get a better idea of who is answering the survey.

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* 15. What is your age?

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* 16. What is your ethnicity?

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* 17. What is your gender?

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* 18. What is your total annual household income? Include yourself and all family members in your home. Example: You earn $12,000/year and your spouse earns $11,000/year. Your total is $23,000 and you would mark the “$12,000 - $25,000/year.”

Thank you for taking the time to complete this survey!

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* 19. If there is more you want to share in order to improve paratransit, please fill out your contact information below.

For any questions or comments, contact Brittney Madison at bmadison@organizeohio.org or (330) 571-3333.
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