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1. Which branch did you visit? (Required.)

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2. From the point of arrival at the branch, how long did it take before you were attended to?

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3. How satisfied are you with the time it took to be attended to?

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4. What was your primary reason for visiting the branch today? (Required.)

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5. How would you rate the cleanliness and general ambience of the branch (both external and banking hall) (Required.)

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6. How would you rate the professionalism and effectiveness of the security guards at the branch? (Required.)

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7. How would you rate the level of friendliness and courtesy displayed by the staff? (Required.)

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8. How professional were the staff during your visit (e.g., no loud conversations, not chewing gum, appropriate demeanor)? (Required.)

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9. How willing were the staff to assist you with your transactions, inquiries, or requests? (Required.)

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10. Based on your visit to the branch, did you receive the result(s) you needed? (Required.)

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11. If No, what was the unresolved issue or transaction?

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