How would you rate the cleanliness and neatness of branch (both external and banking hall)?

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* 2. How would you rate the cleanliness and neatness of branch (both external and banking hall)?

How would you rate the effectiveness of the cooling systems/ air-conditioners?

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* 3. How would you rate the effectiveness of the cooling systems/ air-conditioners?

How would you rate the Security Guards at the branch in terms of professionalism and effectiveness?

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* 4. How would you rate the Security Guards at the branch in terms of professionalism and effectiveness?

How would you rate the length of time you spent at the branch before you were attended to?

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* 5. How would you rate the length of time you spent at the branch before you were attended to?

How would you rate the level of professionalism (not chewing gum, not playing loud music, not talking in high tones etc.) displayed by members of staff?

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* 6. How would you rate the level of professionalism (not chewing gum, not playing loud music, not talking in high tones etc.) displayed by members of staff?

How would you rate the level of friendliness and courtesy displayed towards you by staff?

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* 7. How would you rate the level of friendliness and courtesy displayed towards you by staff?

How smartly/ neatly dressed were members of staff when you visited?

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* 8. How smartly/ neatly dressed were members of staff when you visited?

How would you rate the level at which staff were willing to assist you on your transactions, enquiries or request when you visited?

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* 9. How would you rate the level at which staff were willing to assist you on your transactions, enquiries or request when you visited?

Overall, how would you rate your experience at the Branch?

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* 10. Overall, how would you rate your experience at the Branch?

How likely is it that you would recommend Keystone Bank, based on your experience at our branch to a friend or colleague?

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* 11. How likely is it that you would recommend Keystone Bank, based on your experience at our branch to a friend or colleague?

Not at all likely
Extremely likely
Please give name or describe staff of the branch who failed to meet your expectations, or any other suggestions.

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* 12. Please give name or describe staff of the branch who failed to meet your expectations, or any other suggestions.

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