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* 2. How would you rate the cleanliness and neatness of branch (both external and banking hall)?

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* 3. How would you rate the effectiveness of the cooling systems/ air-conditioners?

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* 4. How would you rate the Security Guards at the branch in terms of professionalism and effectiveness?

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* 5. How would you rate the length of time you spent at the branch before you were attended to?

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* 6. How would you rate the level of professionalism (not chewing gum, not playing loud music, not talking in high tones etc.) displayed by members of staff?

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* 7. How would you rate the level of friendliness and courtesy displayed towards you by staff?

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* 8. How smartly/ neatly dressed were members of staff when you visited?

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* 9. How would you rate the level at which staff were willing to assist you on your transactions, enquiries or request when you visited?

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* 10. Overall, how would you rate your experience at the Branch?

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* 11. How likely is it that you would recommend Keystone Bank, based on your experience at our branch to a friend or colleague?

Not at all likely
Extremely likely

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* 12. Please give name or describe staff of the branch who failed to meet your expectations, or any other suggestions.

T