Your Experience with Southwest Airlines Question Title * 1. How many times have you flown Southwest Airlines in the past 5 years? Zero 1-3 4-6 7-9 10+ Question Title * 2. Were you happy with your overall experience? Yes No Undecided Question Title * 3. What attributes do you like about Southwest Airlines? Bags fly free Open seating concept Low prices Destination locations Environment/employees Customer service No change fees/flexibility Comfortable seating Frequent flyer program None Other (please specify) Question Title * 4. How safe do you feel flying on Southwest Airlines? Very uneasy Slightly uneasy Average Pretty confident Extremely confident Very uneasy Slightly uneasy Average Pretty confident Extremely confident Question Title * 5. How reliable is Southwest Airlines? Very unreliable Somewhat unreliable Average Pretty reliable Very reliable Very unreliable Somewhat unreliable Average Pretty reliable Very reliable Question Title * 6. How do you prefer to book flights with Southwest Airlines? Phone Internet In-person Question Title * 7. Would you say Southwest Airlines uses new technology effectively? (ex: Mobile website that allows you to check in, check for flight staus, and change your flight.) Yes No I don't know Question Title * 8. What could Southwest Airlines do to make you want to fly with them more? Question Title * 9. Would you fly again with Southwest Airlines? Yes definitely Maybe No Question Title * 10. How likely are you to recommend Southwest Airlines to others? Very unlikely Somewhat unlikely Undecided Somewhat likely Very likely Very unlikely Somewhat unlikely Undecided Somewhat likely Very likely Done