* 1. How did you contact customer care?

* 2. What brand were you contacting us about?

* 3. Was the representative able to understand and address your questions or concerns?

* 4. Did the representative display a positive attitude when working with you?

* 5. Do you feel your questions or concerns were handled in a timely manner?

* 6. Overall, how would you rate the service that you were provided?

* 7. Please provide any comments or suggestions that you believe would allow us to assist you better.