Waste Services Community Survey Shire of York Question Title * 1. The Shire of York is conducting a survey regarding its waste services, and you are invited to contribute your views. The survey takes less than 15 minutes, and should ideally be completed by the person in your household who manages or co-manages the household waste. The survey is confidential, and all answers you provide are anonymous. Are you willing to assist Council by completing a quick survey? Yes No Question Title * 2. Do you live in the Shire of York (i.e. Council) area? Yes No Question Title * 3. And how long have you lived in the Shire of York LGA? Less than 12 months 1-5 years 6-10 years 11-20 years More than 20 years Question Title * 4. Which suburb do you live in? York Badgin Balladong Burges Caljie Cold Harbour Daliak Gilgering Greenhills Gwambygine Inkpen Kauring Malebelling Mount Hardey Mount Observation Narraloggan Quellington Saint Ronans Talbot Wilberforce Other (please specify) Question Title * 5. Do you own or rent your current residence? Own/part-own Rent Prefer not to say Other (please specify) Question Title * 6. Which of the following best describes your home? Residential House Rural House Apartment or Unit Prefer not to say Other (please specify) Question Title * 7. Prior to this survey, were you aware of any of the following waste services provided by the Shire of York? Yes No Domestic waste and recycling services (includes all coloured bins) Domestic waste and recycling services (includes all coloured bins) Yes Domestic waste and recycling services (includes all coloured bins) No Red Skip Bins Red Skip Bins Yes Red Skip Bins No DrumMuster DrumMuster Yes DrumMuster No MobileMuster MobileMuster Yes MobileMuster No Electronic waste (i.e. E-waste) collection events Electronic waste (i.e. E-waste) collection events Yes Electronic waste (i.e. E-waste) collection events No Kerbside Collection Kerbside Collection Yes Kerbside Collection No Question Title * 8. In the past year, how many times have you used the following waste services? None Once Twice Three times Four times More than four times Red Skip Bins Red Skip Bins None Red Skip Bins Once Red Skip Bins Twice Red Skip Bins Three times Red Skip Bins Four times Red Skip Bins More than four times DrumMuster events DrumMuster events None DrumMuster events Once DrumMuster events Twice DrumMuster events Three times DrumMuster events Four times DrumMuster events More than four times MobileMuster MobileMuster None MobileMuster Once MobileMuster Twice MobileMuster Three times MobileMuster Four times MobileMuster More than four times Electronic waste (E-waste) Electronic waste (E-waste) None Electronic waste (E-waste) Once Electronic waste (E-waste) Twice Electronic waste (E-waste) Three times Electronic waste (E-waste) Four times Electronic waste (E-waste) More than four times Kerbside Collection events Kerbside Collection events None Kerbside Collection events Once Kerbside Collection events Twice Kerbside Collection events Three times Kerbside Collection events Four times Kerbside Collection events More than four times Question Title * 9. How did you book collection for the following services? Online Phoned Council Not Applicable Unsure Red Skip Bin Red Skip Bin Online Red Skip Bin Phoned Council Red Skip Bin Not Applicable Red Skip Bin Unsure DrumMuster DrumMuster Online DrumMuster Phoned Council DrumMuster Not Applicable DrumMuster Unsure MobileMuster MobileMuster Online MobileMuster Phoned Council MobileMuster Not Applicable MobileMuster Unsure Electronic waste (E-waste) Electronic waste (E-waste) Online Electronic waste (E-waste) Phoned Council Electronic waste (E-waste) Not Applicable Electronic waste (E-waste) Unsure Kerbside collection Kerbside collection Online Kerbside collection Phoned Council Kerbside collection Not Applicable Kerbside collection Unsure Question Title * 10. Please rate your satisfaction with the following waste services. If you haven't required or are unfamiliar with a service just tick 'unsure' and move onto the next one. Very dissatisfied Dissatisfied Neutral Satisfied Vary satisfied UNSURE Domestic Waste Service Domestic Waste Service Very dissatisfied Domestic Waste Service Dissatisfied Domestic Waste Service Neutral Domestic Waste Service Satisfied Domestic Waste Service Vary satisfied Domestic Waste Service UNSURE Recycling Service Recycling Service Very dissatisfied Recycling Service Dissatisfied Recycling Service Neutral Recycling Service Satisfied Recycling Service Vary satisfied Recycling Service UNSURE Red Skip Bin Red Skip Bin Very dissatisfied Red Skip Bin Dissatisfied Red Skip Bin Neutral Red Skip Bin Satisfied Red Skip Bin Vary satisfied Red Skip Bin UNSURE DrumMuster DrumMuster Very dissatisfied DrumMuster Dissatisfied DrumMuster Neutral DrumMuster Satisfied DrumMuster Vary satisfied DrumMuster UNSURE MobileMuster MobileMuster Very dissatisfied MobileMuster Dissatisfied MobileMuster Neutral MobileMuster Satisfied MobileMuster Vary satisfied MobileMuster UNSURE Electronic Waste (E-waste) Electronic Waste (E-waste) Very dissatisfied Electronic Waste (E-waste) Dissatisfied Electronic Waste (E-waste) Neutral Electronic Waste (E-waste) Satisfied Electronic Waste (E-waste) Vary satisfied Electronic Waste (E-waste) UNSURE Kerbside Collection Kerbside Collection Very dissatisfied Kerbside Collection Dissatisfied Kerbside Collection Neutral Kerbside Collection Satisfied Kerbside Collection Vary satisfied Kerbside Collection UNSURE Question Title * 11. Using the same scale, please rate your satisfaction with Council's overall waste services performance. Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied Question Title * 12. Can you briefly explain why you gave this score? Question Title * 13. For the kerbside collection, do you know how long prior to collection that goods can be put out on the street? The night before 1-2 days 3-4 days Up to a week Up to a fortnight Up to a month Unsure/don't know Question Title * 14. Do you know the maximum amount of waste that should be put out by each residence for the kerbside collection? Skip load 1 cubic metre 2 cubic metres 3 cubic metres As much as you like Trailer load Don't know Other (please specify) Question Title * 15. Council is currently considering various options for future kerbside collections and is keen to get community feedback. Firstly, what do you think is a reasonable number of kerbside collections for residents in one year? 1 2 3 4 None at all Unsure Question Title * 16. For environmental reasons, Council is considering excluding mattresses from kerbside collections. Which of the following would be your preferred disposal option for mattresses? Collection service fee of $20-$30 per mattress Collection service paid for by a $5-10 increase in rates Other (please specify) Question Title * 17. How many mattresses have you disposed of in the last five years? None 1 2 3 4 More than 4 Unsure Question Title * 18. For environmental reasons, Council is considering excluding electronic waste, also known as e-waste, from kerbside collections. Which of the following options would be your preferred disposal option regarding e-waste? User-pays disposal fee at the York Transfer Station of $5-$10 Collection service paid for by a $5-$10 increase in rates Once a year free drop-off at the York Transfer Station Other (please specify) Question Title * 19. Approximately how many times have you required this e-waste service in the past five years (whether or not it was actually used)? None 1 2 3 4 5 6 More than 6 Unsure Question Title * 20. What is the best way to notify you of changes to waste services and upcoming events? (Please tick up to THREE) Via Council website Via text message Ringing Council Letter Via waste services guide or flyer Community noticeboard Advertising in the local paper Other (please specify) Question Title * 21. Do you have any other comments or suggestions on how Council can improve its residential waste service? The Shire of York would like to thank you for undertaking this survey! Done
