Please complete this brief survey so that I can prepare a Return on Investment Analysis for implementing an Integrated Voice Response (IVR) phone payment system.

Once you have completed the survey, I will e-mail you the ROI Analysis.

If you have any questions, please contact me at gsanders@logicssolutions.com or 919-232-2320.

Thank you,
Gary Sanders

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* 1. Please enter your contact information

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* 2. How many telephone credit card payments do you receive per month?

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* 3. What is your anticipated annual growth rate in the number of telephone credit card payments received each month?

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* 4. What is the average salary of a Customer Service Representative in your organization?

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* 5. What is the average fully loaded fringe benefit rate (as a percentage) for your organization?

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* 6. What is the anticipated annual percentage increase in salary and benefits for your organization?

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* 7. What is the average time, in tenths of minutes, required to answer the phone and lookup a customer account?

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* 8. What is the average time, in tenths of minutes, required to process a credit card transaction?

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* 9. What is the average time, in tenths of minutes, required to enter a payment into your billing system?

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* 10. What is the average time, in tenths of minutes, required to balance a payment batch at the end of the day?

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