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* 1. Competence indicates sufficient knowledge and skills which enables a planner to act in a wide variety of situations

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* 2. The best description of poise is:

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* 3. Your appearance at all times should be:

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* 4.  Which one does not depict reliability

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* 5. Ethics can be described as:

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* 6. Every verbal decision taken need not be placed in writing

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* 7. Accountability means 

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* 8.  What is the first most important aspect of phone etiquette

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* 9.  Demeanor means

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* 10. Subject understood: my email inserted
in agreement

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