Examiner Development - Part 1 Quiz Survey

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* 4. Applicants are evaluated on all items using the evaluation factors of ADLI.

True

False

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* 5. The Malcolm Baldrige Performance Excellence Program was created by Congress in 1987. It:

Is part of the Department of Treasury.

Is dedicated to helping organizations improve their performance and succeed in the global marketplace.

Has four eligibility categories for the Malcolm Baldrige National Quality Award: Manufacturing, Small Business, Healthcare, and Education.

Is focused on success and increasing return on investment for stockholders.

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* 6. How many category Items are there?

a. 7

b. 6

c. 17

d. 20

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* 7. The Baldrige Excellence Framework:

a. Is a self-Assessment tool.

b. Promotes a system perspective.

c. Focuses solely on processes.

d. Is adaptable; not prescriptive.

e. A, B, and C are true

f. A, B, and D are true

g. All are true

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* 8. Which statement is true?

a. The Leadership Triad consists of the Leadership, Strategy and Workforce Criteria Categories.

b. Category 4 is considered the foundation of the Baldrige Performance System.

c. The Results Category is less important than the Leadership Category.

d. Items in the Baldrige Excellence Framework are interrelated.

e. B and D are true.

f. A, B, and D are true.

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* 9. What is the total number of points that can be awarded to an application?

a. 1000

b. 450

c. 800

d. 1500

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* 10. Based on their own personal experience, examiners advise applicants on how to capitalize on their strengths and improve their weaknesses.

True

False

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* 11. Choose which of the following are key roles for examiners.

a. Provide objective feedback to applicants.

b. Take as much time as needed to complete work.

c. Help other members of the examiner team.

d. Talk to everyone about the applicant and its application.

e. Discuss strengths and OFIs with team members during Independent Review.

f. A and C are true.

g. A, C, and E are true.

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* 12. Which of the following is not a Baldrige Category?

a. Measurement, Analysis, and Knowledge Management

b. Leadership

c. Research

d. Results

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* 13. To respond to an Item, an applicant answers 'how' questions by listing the various things it has done to address the Criteria.

True

False

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* 14. Where will you find the definition of terms in SMALL CAPS in the Baldrige Criteria booklet?

a. Organizational Profile

b. Glossary

c. Core values and concepts

d. Notes

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* 15. For help in evaluating an application, an examiner could:

a. Visit the applicant's webpage.

b. Use the Baldrige Excellence Framework glossary to understand the meanings of key terms.

c. Use the 'Notes' under each Item and the Criteria Commentary to enhance his/her understanding of the Criteria.

d. Consult various management and business textbooks.

e. B, C, and D are true.

f. B and C are true

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* 16. An examiner is confused about how Items are scored. Which section of the the Baldrige Excellence Framework (i.e. criteria book) would you refer the examiner to?

a. How to use the Baldrige Excellence Framework

b. How to respond to the criteria

c. Core values and concepts

d. Scoring Guidelines

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* 17. If an examiner has a conflict of interest with the applicant

a. The examiner might not be objective with the applicant.

b. The examiner's scores could be too high.

c. The examiner may not be able to see many OFIs.

d. The examiner could try and influence his/her teammates.

e. All are true.

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* 18. The Basic level question of an Item is found in bold immediately following the Item title in the Baldrige Excellence Framework?

Yes

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* 19. Deployment is:

a. The extent to which an organization applies its learning.

b. The extent to which an approach is used by every work unit in the organization.

c. An evaluation factor that is used in scoring responses to Process Category Items.

d. Used to score each individual observation or comment within a Process Category Item.

e. B, C, and D are true.

f. C and D are true.

g. All are true.

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* 20. Integration is:

a. The extent to which Results measures address important performance requirements.

b. Shown only through segmentation of Results.

c. The extent to which approaches are aligned with organizational needs and other process Items.

d. Can only be seen at the multiple questions level of the scoring guidelines.

e. A and C are true.

f. All are true.

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* 21. The overall level of questions of an Item are expressed in bold in the shaded box in the Item in the Baldrige Excellence Framework.

True

False

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* 22. For Results items, appropriate comparisons could be:

a. Competitors

b. Benchmarks

c. Departments within the organization.

d. Organizations similar to the applicant.

e A, B, and D are true.

f. All are true.

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* 23. Category 3, Customers asks questions about internal and external customers.

True

False

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* 24. Choose the following TRUE statements.

a. The Organizational Profile sets the context for an organization.

b. Management by process is a Baldrige Core Value.

c. For an approach to be considered systematic, there must be evidence of learning.

d. A and C are true.

e. All are true.

f. None are true

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* 25. Category 4, Measurement, Analysis and Knowledge Management is entirely about how organizations manage their information technology systems and information security.

True

False

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* 26. Item Notes do which of the following?

a. Clarify terms

b. Give instructions and examples for responding to the Item

c. Identify linkages to other Items

d. All of the above

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* 27. Only for-profit organizations are expected to address Item 7.5 Financial, Market and Strategy Results.

True

False

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* 28. Organizations applying for a Baldrige award should include the following in their applications:

a. A list of names of all members of the management team.

b. A Glossary of Terms and Abbreviations.

c. An Organizational Profile

d. Responses to all Criteria Categories

e. B through D are true.

f. All are true.

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* 29. The Baldrige application 50-page limit is a guideline. Adding a couple of extra pages of pictures or figures is acceptable.

True

False

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* 30. An applicant organization must respond to the elements of the Criteria in the correct Item and Area to Address. Examiners cannot give the applicant credit for addressing the Criteria in the wrong place.

True

False

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* 31. It is acceptable for an applicant organization to their application.

a. include Cross-references in

b. Include web links in

c. Describe processes and methods in the glossary of

d. Use performance projections to show positive trends

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* 32. Organizations should focus on their key or most important processes and the most critical results when writing an application or self-assessment.

True

False

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* 33. A top-tier application is comprised of

a. responses to the questions of the criteria

b. a stream of consciousness from senior leaders

c. information on eligibility and org structure as well as a glossary

d. Written to get feedback from the Baldrige National Quality Award

e. Written to get feedback from the Baldrige National Quality Award and/or state or regional Baldrige-based program

f. A, C, and E are true.

g. A, B, C, and D are true.

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* 1. Name

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* 2. Program Name

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* 3. Training Location

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* 4. Applicants are evaluated on all items using the evaluation factors of ADLI.

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* 5. The Malcolm Baldrige Performance Excellence Program was created by Congress in 1987. It:

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* 6. How many category Items are there?

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* 7. The Baldrige Excellence Framework:

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* 8. Which statement is true?

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* 9. What is the total number of points that can be awarded to an application?

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* 10. Based on their own personal experience, examiners advise applicants on how to capitalize on their strengths and improve their weaknesses.

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* 11. Choose which of the following are key roles for examiners.

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* 12. Which of the following is not a Baldrige Category?

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* 13. To respond to an Item, an applicant answers 'how' questions by listing the various things it has done to address the Criteria.

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* 14. Where will you find the definition of terms in SMALL CAPS in the Baldrige Criteria booklet?

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* 15. For help in evaluating an application, an examiner could:

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* 16. An examiner is confused about how Items are scored. Which section of the the Baldrige Excellence Framework (i.e. criteria book) would you refer the examiner to?

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* 17. If an examiner has a conflict of interest with the applicant

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* 18. The Basic level question of an Item is found in bold immediately following the Item title in the Baldrige Excellence Framework?

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* 19. Deployment is:

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* 20. Integration is:

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* 21. The overall level of questions of an Item are expressed in bold in the shaded box in the Item in the Baldrige Excellence Framework.

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* 22. For Results items, appropriate comparisons could be:

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* 23. Category 3, Customers asks questions about internal and external customers.

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* 24. Choose the following TRUE statements.

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* 25. Category 4, Measurement, Analysis and Knowledge Management is entirely about how organizations manage their information technology systems and information security.

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* 26. Item Notes do which of the following?

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* 27. Only for-profit organizations are expected to address Item 7.5 Financial, Market and Strategy Results.

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* 28. Organizations applying for a Baldrige award should include the following in their applications:

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* 29. The Baldrige application 50-page limit is a guideline. Adding a couple of extra pages of pictures or figures is acceptable.

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* 30. An applicant organization must respond to the elements of the Criteria in the correct Item and Area to Address. Examiners cannot give the applicant credit for addressing the Criteria in the wrong place.

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* 31. It is acceptable for an applicant organization to their application.

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* 32. Organizations should focus on their key or most important processes and the most critical results when writing an application or self-assessment.

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* 33. A top-tier application is comprised of