Regional stakeholder workshop presentation poll Survey

1.What type of stakeholder are you?

Domestic customer / consumer interest group

Housing Association or similar

Business customer (or representative)

Developer / connections representative

Environmental charity or representative

Social charity or community group

Local Authority / government

Academic / educational institute

Utility representative (gas, water, electricity)

Other (please specify)

3.How often do we engage with you?

I regularly attend a Stakeholder Advisory Panel or expert panel

I attend innovation, community energy and connection workshops

I am in regular contact with ENWL

I have occasional contact with ENWL

I try to come along but meetings are inconvenient

I am new to this – I’ve have never met or contacted ENWL before

The next questions relate to the 'Our network' part of the presentation by Clive Wilkinson (Lancashire and Cumbria) and Mark Williamson (Greater Manchester). As you go through the presentation there are slides that show when the questions are to be answered.

4.Do you think it is more important to…

Keep our part of the bill as low as possible

Deliver an improved level of reliability

5.Do you think it is more important to…

Improve reliability a bit, for a lot of customers

Improve reliability a lot, for a small number of customers

6.Do you think we should set a business plan commitment to achieve a minimum standard of reliability for each customer in our region?

Yes

No

7.Do you think it is more important to…

Keep our part of the bill as low as possible

Invest more now, to reduce risk and increase resilience in the future

The next questions relate to the 'Our customer' part of the presentation by Stephanie Trubshaw (Lancashire and Cumbria) and Jo Crinson (Greater Manchester). As you go through the presentation there are slides that show when the questions are to be answered.

8.Do you think it is more important to…

Keep our bill as low as possible

Deliver an improved level of customer support

9.Do you think we should have fuel poverty as a key focus of our strategy?

Yes

No

10.If yes, do you think the strategy should be fuel poverty or poverty as this is the largest factor to changing vulnerability or should we have both?

Fuel poverty

Poverty

Both

11.Do you think it is more important to…

Do only what customers are prepared to pay for

Do what we believe is fair and just to support fuel poor customers, regardless of cost

The next questions relate to the 'Our environment and decarbonisation' part of the presentation by Helen Boyle. As you go through the presentation there are slides that show when the questions are to be answered.

12.Do you think it is more important to…

Keep our part of the bill as low as possible by delaying investment in the network until capacity short falls are expected (reactive)

Bring forward future investment to increase network capacity and enable faster pathways to net zero (proactive)

The next questions relate to the 'Key challenges' part of the presentation by Paul Bircham. As you go through the presentation there are slides that show when the questions are to be answered.

13.In principle which TWO groups do you think are the MOST important we target network investment towards?

Worst served customers

Those in positions of vulnerability – health issues etc.

Those in fuel poverty

Those using low carbon technology such as electric vehicles or solar panels

Those without access to a mains gas supply

Those with below average reliability

Ofgem our regulator is proposing an incentive structure to reward network companies for going above baseline standards.

Approaches to DSO
Providing services to vulnerable customers
Providing services to large connection customers
Exceeding environmental action plans
Whole system approaches
Those with below average reliability

14.Do you agree that these are the right areas to ask networks to focus on?

Yes

No