Fastmail Offline Functionality Survey

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* 1. Are you a Fastmail customer?

Yes

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* 2. Rate your technical ability on a scale from 1-7

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* 3. Do you use the Fastmail phone/tablet app?

I use the Fastmail app exclusively for email and calendars

I use the Fastmail app exclusively for email and not for calendars

I use the Fastmail app along with other apps for email and calendars

I rarely use the Fastmail app

I don't use the Fastmail app at all

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* 4. What kind of mobile device do you usually access your Fastmail account on?

Android phone

iPhone or iPod

iPad

Windows tablet

Android tablet

Other (please specify)

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* 5. What do you primarily use Fastmail for?

Contacts

Calendar

Notes

Files

Other (please specify)

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* 6. When do you want offline access to the Fastmail app?

I am never without an internet connection. I don't need offline support.

I occasionally lose my internet connection at home, work, commuting or traveling

I need offline support at specific times when I turn off my internet connection (e.g. when flying)

I frequently have low or no internet connection at my home or work

Other (please specify)

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* 7. Please rate the following statements

	Never	Rarely	Neutral	Often	Always
When I don't have an internet connection, I want to write draft emails that I can send as soon as I have an Internet connection	When I don't have an internet connection, I want to write draft emails that I can send as soon as I have an Internet connection Never	When I don't have an internet connection, I want to write draft emails that I can send as soon as I have an Internet connection Rarely	When I don't have an internet connection, I want to write draft emails that I can send as soon as I have an Internet connection Neutral	When I don't have an internet connection, I want to write draft emails that I can send as soon as I have an Internet connection Often	When I don't have an internet connection, I want to write draft emails that I can send as soon as I have an Internet connection Always
When I don't have an internet connection, I want to add or change calendar events	When I don't have an internet connection, I want to add or change calendar events Never	When I don't have an internet connection, I want to add or change calendar events Rarely	When I don't have an internet connection, I want to add or change calendar events Neutral	When I don't have an internet connection, I want to add or change calendar events Often	When I don't have an internet connection, I want to add or change calendar events Always
When I don't have an internet connection, I want to be able to add or change contacts	When I don't have an internet connection, I want to be able to add or change contacts Never	When I don't have an internet connection, I want to be able to add or change contacts Rarely	When I don't have an internet connection, I want to be able to add or change contacts Neutral	When I don't have an internet connection, I want to be able to add or change contacts Often	When I don't have an internet connection, I want to be able to add or change contacts Always

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* 8. Please tell us how much you agree or disagree with the following statements

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
I am frustrated by the Fastmail app when I don't have an internet connection	I am frustrated by the Fastmail app when I don't have an internet connection Strongly Disagree	I am frustrated by the Fastmail app when I don't have an internet connection Disagree	I am frustrated by the Fastmail app when I don't have an internet connection Neutral	I am frustrated by the Fastmail app when I don't have an internet connection Agree	I am frustrated by the Fastmail app when I don't have an internet connection Strongly Agree
I should have access to my Fastmail emails when I don't have an internet connection	I should have access to my Fastmail emails when I don't have an internet connection Strongly Disagree	I should have access to my Fastmail emails when I don't have an internet connection Disagree	I should have access to my Fastmail emails when I don't have an internet connection Neutral	I should have access to my Fastmail emails when I don't have an internet connection Agree	I should have access to my Fastmail emails when I don't have an internet connection Strongly Agree
I should be able to search through my emails when I don’t have an internet connection	I should be able to search through my emails when I don’t have an internet connection Strongly Disagree	I should be able to search through my emails when I don’t have an internet connection Disagree	I should be able to search through my emails when I don’t have an internet connection Neutral	I should be able to search through my emails when I don’t have an internet connection Agree	I should be able to search through my emails when I don’t have an internet connection Strongly Agree
Any attachments from emails I mark as being available offline should also be available	Any attachments from emails I mark as being available offline should also be available Strongly Disagree	Any attachments from emails I mark as being available offline should also be available Disagree	Any attachments from emails I mark as being available offline should also be available Neutral	Any attachments from emails I mark as being available offline should also be available Agree	Any attachments from emails I mark as being available offline should also be available Strongly Agree
I should be able to write new emails when I don't have an internet connection	I should be able to write new emails when I don't have an internet connection Strongly Disagree	I should be able to write new emails when I don't have an internet connection Disagree	I should be able to write new emails when I don't have an internet connection Neutral	I should be able to write new emails when I don't have an internet connection Agree	I should be able to write new emails when I don't have an internet connection Strongly Agree
I should have access to my Fastmail notes when I don't have an internet connection	I should have access to my Fastmail notes when I don't have an internet connection Strongly Disagree	I should have access to my Fastmail notes when I don't have an internet connection Disagree	I should have access to my Fastmail notes when I don't have an internet connection Neutral	I should have access to my Fastmail notes when I don't have an internet connection Agree	I should have access to my Fastmail notes when I don't have an internet connection Strongly Agree
I should be notified if there is going to be a delay in an email being sent because of a loss of internet connection	I should be notified if there is going to be a delay in an email being sent because of a loss of internet connection Strongly Disagree	I should be notified if there is going to be a delay in an email being sent because of a loss of internet connection Disagree	I should be notified if there is going to be a delay in an email being sent because of a loss of internet connection Neutral	I should be notified if there is going to be a delay in an email being sent because of a loss of internet connection Agree	I should be notified if there is going to be a delay in an email being sent because of a loss of internet connection Strongly Agree
I should be able to view my Fastmail calendar when I don't have an internet connection	I should be able to view my Fastmail calendar when I don't have an internet connection Strongly Disagree	I should be able to view my Fastmail calendar when I don't have an internet connection Disagree	I should be able to view my Fastmail calendar when I don't have an internet connection Neutral	I should be able to view my Fastmail calendar when I don't have an internet connection Agree	I should be able to view my Fastmail calendar when I don't have an internet connection Strongly Agree
I should still receive upcoming event notifications when I don't have an internet connection	I should still receive upcoming event notifications when I don't have an internet connection Strongly Disagree	I should still receive upcoming event notifications when I don't have an internet connection Disagree	I should still receive upcoming event notifications when I don't have an internet connection Neutral	I should still receive upcoming event notifications when I don't have an internet connection Agree	I should still receive upcoming event notifications when I don't have an internet connection Strongly Agree
I should have access to my Fastmail contacts when I don't have an internet connection	I should have access to my Fastmail contacts when I don't have an internet connection Strongly Disagree	I should have access to my Fastmail contacts when I don't have an internet connection Disagree	I should have access to my Fastmail contacts when I don't have an internet connection Neutral	I should have access to my Fastmail contacts when I don't have an internet connection Agree	I should have access to my Fastmail contacts when I don't have an internet connection Strongly Agree
Email that fails to send because of a bad internet connection should be sent at the first available opportunity	Email that fails to send because of a bad internet connection should be sent at the first available opportunity Strongly Disagree	Email that fails to send because of a bad internet connection should be sent at the first available opportunity Disagree	Email that fails to send because of a bad internet connection should be sent at the first available opportunity Neutral	Email that fails to send because of a bad internet connection should be sent at the first available opportunity Agree	Email that fails to send because of a bad internet connection should be sent at the first available opportunity Strongly Agree
Emails that fail to send because of a bad internet connection should turn back into drafts that I can choose to send when I'm ready	Emails that fail to send because of a bad internet connection should turn back into drafts that I can choose to send when I'm ready Strongly Disagree	Emails that fail to send because of a bad internet connection should turn back into drafts that I can choose to send when I'm ready Disagree	Emails that fail to send because of a bad internet connection should turn back into drafts that I can choose to send when I'm ready Neutral	Emails that fail to send because of a bad internet connection should turn back into drafts that I can choose to send when I'm ready Agree	Emails that fail to send because of a bad internet connection should turn back into drafts that I can choose to send when I'm ready Strongly Agree

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* 9. What messages should be made available in the Fastmail app when offline?

Recent messages

Unread messages

Pinned messages

Any messages in a folder I choose

Messages I mark as being available offline

Other (please specify)

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* 10. When you receive new emails where do they usually go?

My primary inbox

My folders

Both my primary inbox and folders

Other (please specify)

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* 11. If only recent messages were available offline, which would you expect to see?

All messages from the last 24 hrs

All messages from the last 48 hrs

The most recent 50 messages

The most recent 100 messages

The most recent 500 messages

Other (please specify)