Skip to content
Community Action Customer Feedback Survey
1.
Program(s) You Received (Check all that apply.)
LIHEAP / Energy Assistance
Water Assistance
Food Pantry
Housing Assistance
Home Weatherization
Education Scholarship
Car Repairs
Other
About Your Experience
2.
How did you learn about TRRC's Community Action services?
Friend or Family
Another Agency
Social Media
Internet Search
Previous Client
Staff Referral
Other
3.
How easy was it to find the information you needed?
Very Easy
Easy
Neutral
Difficult
Very Difficult
Very Easy
Easy
Neutral
Difficult
Very Difficult
4.
How easy was it to complete the application process?
Very Easy
Easy
Neutral
Difficult
Very Difficult
Very Easy
Easy
Neutral
Difficult
Very Difficult
5.
Staff treated me with dignity and respect.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
6.
Staff clearly explained the services available to me.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
7.
Staff answered my questions in a way I could understand.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
8.
I was able to receive services in a reasonable amount of time.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
9.
Overall, I am satisfied with the services I received.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Outcomes
10.
Because of the services I received, I am better able to meet my immediate needs.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
11.
I know where to go if I need help in the future.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
12.
Did our staff connect you with any additional services that were helpful?
Yes
No
Not Needed
13.
Would you recommend TRRC Community Action services to someone else?
Definitely
Probably
Not Sure
Probably Not
Definitely Not
Open Feedback
14.
What did we do well?
15.
What could we improve?
16.
Is there a service you wish we offered?
17.
Is there anything else you would like us to know?
Optional
18.
May we contact you regarding your feedback? If so, please provide your name and email.
Thank you for taking a few minutes to share your feedback. Your responses help us improve our services. This survey is voluntary and anonymous unless you choose to provide your name.
