We are currently trialling our new WiFi service on selected coaches and would love to know what you thought about it. This survey should take no more than 3 minutes to complete.

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1. How often do you currently access public WiFi network while on the move, outside your home (e.g. at cafes, in airports, shopping centres and coach and railway stations etc)

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2. Please tick how frequently you have taken any of the following journeys with National Express over the past year.

  None Once 2-4 trips 5+ trips
To/from the airport
To/from a UK holiday destination (for an overnight stay)
Travelling on a leisure day out (e.g. to see friends or to visit an attraction)
Commuting (i.e. travelling to a usual place of work)
A business trip (e.g. travelling to a meeting or conference, which is not a usual place of work)
Other

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3. We are currently looking at installing WiFi on our coaches. Which of the following statements best describes your likelihood to use this service if it was priced at:

  Definitely Very likely Likely Unlikely Very unlikely Definitely not Don't know/ unsure
£1 for the journey
50p per hour
Free

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4. If free WiFi was available on our coaches, which of the following statements best describes how it may influence your decision to travel by National Express in future?

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5. Please indicate which of the following further services you could see yourself using if added to an online portal, which you could access on the coach: This question asks your opinion in the context of you using your own device e.g. a laptop or smart phone to access the service. Please indicate, for all options, whether you would 'Possibly' or 'Definitely' pay for the service, or “Definitely wouldn’t’.

  Definitely wouldn't Don't Know Possibly Definitely
Access to an iTunes music library for £2/hour
Access to a computer games library at £2/hour
Access to a TV back-library catalogue for £1.25/hour
Watch feature films at £2/film
Access to an online general interest and information magazine (Free)
An opportunity to complete surveys for cash – giving YOU £2 per survey
An opportunity to complete competitions or quizzes: 50p entry with £1,000 1st first prize
Taxi or hotel bookings facility – 50p per booking
A conference call / video conferencing application – at 30p per minute
None

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6. This question is the same as the last, except that we are now asking whether you would access the services if they were provided through touch-screens on board the coach on the seat in front and so you do not need to bring or use your own device.

To pay for using the screens, some of the costs are slightly higher. Please indicate, for all options, whether you would 'Possibly' or 'Definitely' pay for the service, or “Definitely wouldn’t’.

  Definitely wouldn't Don't Know Possibly Definitely
Access to an iTunes music library for £2.50/hour
Access to a computer games library at £2.50/hour
Access to a TV back-library catalogue for £1.50/hour
Watch feature films at £3/film
Access to an online general interest and information magazine (Free)
An opportunity to complete surveys for cash – giving YOU £2 per survey
An opportunity to complete competitions or quizzes: 50p entry with £1,000 1st first prize
Taxi or hotel bookings facility – £1 per booking
A conference call / video conferencing application – at 50p per minute
None

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7. If connecting with WiFi on our coaches using your own device, please indicate how likely it is that you use the options below? Please indicate whether you would "Possibly" or "Definitely" use these devices, or “Definitely not’. Please leave blank if you don’t know.

  Definitely wouldn't Don't Know Probably Definitely
Tablet
Laptop
Smart phone
Gaming machine
Kindle/e-reader
iPod/MP3 player
Other

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8. We would like to talk more to our customers in future about developing on on-board WiFi and internet offer. We may subsequently ask some of these customers if they would be willing to attend a focus group to discuss these options in more depth, for which we would offer an incentive. If you are happy for us to contact you and share your views, please provide your email address or phone number below. (* Details submitted here will only be used for the purposes of this specific research).

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