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* 1. What services would you expect on arrival at the dive centre for a dive/snorkel trip? 
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* 2. What Service do you expect during the dive/snorkel trip?
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* 3. What services do you expect on a dive/snorkel boat?
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* 4. What service do you expect after a dive/snorkel trip?
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* 5. What else could we do to improve the service?

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