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* 1. The registration process was speedy.

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* 2. The registration staff was courteous to you.

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* 3. The length of time in the Facility waiting room was acceptable.

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* 4. Your Care Provider was courteous/friendly/helpful.

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* 5. Your Care Provider provided explanations about the procedures/treatments before initiating them.

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* 6. Your care provider showed concern for your questions or worries.

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