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Goodwill Shopper Survey
1.
Overall, how do you rate Goodwill Industries of the Inland Northwest?
Needs a lot of improvement
1 star
2 stars
3 stars
4 stars
Excellent
5 stars
2.
How long have you been a customer of Goodwill Industries of the Inland Northwest?
This is my first purchase
Less than six months
Six months to a year
1 - 2 years
3 or more years
I haven't made a purchase yet
*
3.
Which of the following Goodwill stores did you shop at.
(Required.)
Coeur d'Alene, Idaho
Colville
East Wenatchee
Lewiston, Idaho
Moscow, Idaho
Moses Lake
Ponderay, Idaho
Post Falls, Idaho
Spokane - Downtown, 3rd Avenune
Spokane - Northwest Boulevard
Spokane - North Nevada Street
Spokane - South Hill, 27th Avenue
Spokane - The Outlet
Spokane Valley
ShopGoodwill Online
Spokane Goodwill Etsy
Spokane Goodwill Ebay
GoodwillBooks
Goodwill Spokane Amazon Books
Ebay Good Readings
4.
How easy was it to find the items you were looking for?
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
Other (please specify)
5.
How would you rate the cleanliness of our store?
Very clean
Clean
Somewhat clean
Not clean. Needs attention.
Very clean
Clean
Somewhat clean
Not clean. Needs attention.
Other (please specify)
6.
Overall, how would you rate the customer service you received?
Staff were very helpful and friendly
Staff were helpful and friendly
Staff were neither overly friendly or rude.
Staff were not very friendly or helpful
Staff were rude and did not provide good customer service.
Please provide additional details about your in-store experience to help us recognize or educate staff.
7.
How satisfied are you with the selection of products available at our store?
Very satisfied
Satisfied
Somewhat satisfied
Not satisfied
8.
Overall, prices for the items I was looking for were:
Low
Just right.
Too high.
9.
Do you have any other comments, questions, or concerns?
10.
I think Goodwill provides the following for our community:
Giving clothing and other items to people who need it.
Low cost clothing and home items.
Housing and other help for veterans.
Jobs for people who have a disability.
Work training.
Help for people who have a disability or work problems.
Childcare.
Helping people who have a disability so they can live on their own.
Goodwill is only a store. They don't help people.
I don't know what Goodwill does for our community.
11.
I would like to speak with someone about my experience
Name
City/Town
Email Address
Phone Number
Current Progress,
0 of 11 answered
