Goodwill Shopper Survey

Question Title

* 1. Overall, how do you rate Goodwill Industries of the Inland Northwest?

Needs a lot of improvement

Excellent

Needs a lot of improvement

Excellent

Question Title

* 2. How long have you been a customer of Goodwill Industries of the Inland Northwest?

This is my first purchase

Less than six months

Six months to a year

1 - 2 years

3 or more years

I haven't made a purchase yet

Question Title

* 3. Which of the following Goodwill stores did you shop at.

Coeur d'Alene, Idaho

Colville

East Wenatchee

Lewiston, Idaho

Moscow, Idaho

Moses Lake

Ponderay, Idaho

Post Falls, Idaho

Spokane - Downtown, 3rd Avenune

Spokane - Northwest Boulevard

Spokane - North Nevada Street

Spokane - South Hill, 27th Avenue

Spokane - The Outlet

Spokane Valley

ShopGoodwill Online

Spokane Goodwill Etsy

Spokane Goodwill Ebay

GoodwillBooks

Goodwill Spokane Amazon Books

Ebay Good Readings

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* 4. How easy was it to find the items you were looking for?

Very easy

Easy

Neither easy nor difficult

Difficult

Very difficult

Other (please specify)

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* 5. How would you rate the cleanliness of our store?

Very clean

Clean

Somewhat clean

Not clean. Needs attention.

Very clean

Clean

Somewhat clean

Not clean. Needs attention.

Other (please specify)

Question Title

* 6. Overall, how would you rate the customer service you received?

Staff were very helpful and friendly

Staff were helpful and friendly

Staff were neither overly friendly or rude.

Staff were not very friendly or helpful

Staff were rude and did not provide good customer service.

Please provide additional details about your in-store experience to help us recognize or educate staff.

Question Title

* 7. How satisfied are you with the selection of products available at our store?

Very satisfied

Satisfied

Somewhat satisfied

Not satisfied

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* 8. Overall, prices for the items I was looking for were:

Low

Just right.

Too high.

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* 9. Do you have any other comments, questions, or concerns?

Question Title

* 10. I think Goodwill provides the following for our community:

Giving clothing and other items to people who need it.

Low cost clothing and home items.

Housing and other help for veterans.

Jobs for people who have a disability.

Work training.

Help for people who have a disability or work problems.

Childcare.

Helping people who have a disability so they can live on their own.

Goodwill is only a store. They don't help people.

I don't know what Goodwill does for our community.

Question Title

* 11. I would like to speak with someone about my experience

Name

City/Town

Email Address

Phone Number