CCB Respondent Page Redesign Survey

Welcome to the newly designed CCB Respondent page! This survey will take less than five minutes to complete. Data is collected anonymously, with no link between your responses and your identifying information. The information collected in this survey will be used to support continued refinement of these pages. Thank you for taking the time to respond.

Please read our legal notices regarding privacy.

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1.Is this your first time responding to a claim?

Yes, this is my first time responding to a claim.

No, I have responded to a claim in the past 6 months or less.

No, I have responded to a claim in the last 6 to 12 months.

No, I last responded more than a year ago.

2.Why did you come to this page?

Someone brought a claim against me.

I’m preparing to file a claim against someone and want to understand the entire process.

Other (please specify)

3.Did you find what you were looking for?

Yes

I wasn't looking for anything in particular

I'm not sure

If no or not sure, what problems did you encounter?

4.Did you locate additional information such as forms, pro bono resources, handbook chapters, etc.?

Yes

I wasn't looking for anything in particular

I'm not sure

If no or not sure, what problems did you encounter?

5.Please rate your satisfaction for the following.

Extremely satisfied

Somewhat satisfied

Neutral

Somewhat dissatisfied

Extremely dissatisfied

I'm satisfied with the clarity and organization of the information.

I'm satisfied with how my questions about my claim were answered on these pages.

6.Based upon your experience, how likely are you to respond to additional or future claims?

Very likely

Likely

Neither likely nor unlikely

Unlikely

Very unlikely

7.Is there any other topic you would like more information about?

8.If there was one thing that you could improve about the presentation of information on these Respondent pages, what would it be?

9.What, if any, additional feedback would you like to provide to the CCB about the process of responding to a claim?

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