Exit this survey Website EA Labs Survey 1. Please answer the following questions: Question Title * 1. How would you rate the service, courtesy and competency of the staff at EA Labs? Excellent Very Good Average Unsatisfactory Not applicable Please explain: Question Title * 2. How satisfied are you with EA Labs turnaround times? Excellent Very Good Average Poor Unacceptable Please explain: Question Title * 3. How satisfied are you with EA labs rates? Very satisfied Satisfied Somewhat satisfied Not satisfied Please comment: Question Title * 4. What is the main reason(s) you choose EA Labs? More than one option can be selected. It is accredited by NVLAP and CALA and compliant with ISO/IEC 17025:2005 Turnaround times Cost Location and convenience Rapport with staff Other (please explain) Question Title * 5. How satisfied are you with the quality and reliability of results provided by EA Labs? Very satisfied Satisfied Somewhat Satisfied No Satisfied Other (please specify) Question Title * 6. How valuable is accreditation status from CALA and NVLAP to your business? (Accreditation is a voluntary requirement and most asbestos testing labs do not have this). Very important - Mandatory - you choose EA Labs for this specific reason. Somewhat important - It provides piece of mind. Not important - It's all about the rates and turnaround times. Indifferent - It doesn't affect your business either way. Please explain: Question Title * 7. Are you aware of the after hours DROP SLOT at the front door? Yes - I've used it before. No, but I plan to if the opportunity arises. No, the DROP SLOT is not useful. Please explain why: Question Title * 8. Have you ever used EA Labs after hours service (weekends and after office hours)? Our affiliate company, Epoch Environmental Consulting is fully qualified to perform sampling and full Hazardous Materials Assessments. Yes No Not yet, but would consider it if the opportunity arose Question Title * 9. Have you used EA Labs on-site sample collection and pick up services? Our affiliate company, Epoch Environmental Consulting is qualified by WorksafeBC to perform sampling and full Hazardous Materials Assessments. Yes No Not yet, but would consider it if the opportunity arose Question Title * 10. What areas of improvement would you like to see with EA Labs? Submit