www.hertsandessexfertility.com
It is our aim to strive for excellence in all aspects of your care. The feedback we obtain from all of our patients is invaluable to us. Your replies will be completely anonymous, so please be as honest as you like with your answers.
 
We would be grateful if you could complete this short questionnaire. In addition, we would value any comments you would care to make about any aspect of your treatment journey.

Where did you hear about Herts and Essex Fertility Centre?

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* Where did you hear about Herts and Essex Fertility Centre?

How was your initial telephone contact with us?

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* How was your initial telephone contact with us?

Parking and reception facilities
What do you think of our parking facilities?

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* Parking and reception facilities
What do you think of our parking facilities?

Were you happy with the refreshments available in the reception?

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* Were you happy with the refreshments available in the reception?

How helpful was our receptionist when you arrived for your appointments?

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* How helpful was our receptionist when you arrived for your appointments?

How comfortable was our reception area?

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* How comfortable was our reception area?

Consultation
How satisfied were you with your consultation?

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* Consultation
How satisfied were you with your consultation?

How satisfied were you with the level of information provided at your consultation?

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* How satisfied were you with the level of information provided at your consultation?

Did we keep to your consultation appointment time?

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* Did we keep to your consultation appointment time?

Nursing
Were you satisfied with the information provided by the nurses at your TIA?

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* Nursing
Were you satisfied with the information provided by the nurses at your TIA?

Were you satisfied with the information provided by the nurses at your scan?

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* Were you satisfied with the information provided by the nurses at your scan?

How good were our nurses at returning your calls?

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* How good were our nurses at returning your calls?

Finance
How helpful were our finance staff?

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* Finance
How helpful were our finance staff?

How private are our finance facilities?

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* How private are our finance facilities?

Theatre and recovery
How comfortable were you at egg collection/egg transfer?

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* Theatre and recovery
How comfortable were you at egg collection/egg transfer?

How satisfied were you with the information provided by our theatre/recovery staff?

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* How satisfied were you with the information provided by our theatre/recovery staff?

Did we keep to your appointment time?

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* Did we keep to your appointment time?

Laboratory
How satisfied were you with the information provided by our laboratory staff?

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* Laboratory
How satisfied were you with the information provided by our laboratory staff?

How good were our laboratory staff at returning your calls?

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* How good were our laboratory staff at returning your calls?

Did our laboratory staff keep you informed?

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* Did our laboratory staff keep you informed?

Thank you.
We would appreciate any other comments, both positive or negative, about your treatment with us.

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* Thank you.
We would appreciate any other comments, both positive or negative, about your treatment with us.

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