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* 1. Overall, how satisfied are you and your family with Northern Illinois Health Plan (NIHP)?

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* 2. Was your call or email to our office handled to your satisfaction?

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* 3. Was your claim processed to your satisfaction according to the benefits of your plan?

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* 4. We are committed to providing quality services to our members.  Do you have any suggestions as to how we can serve you better?

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* 5. Would you like Northern Illinois Health Plan (NIHP) to contact you regarding your comments?

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