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* 1. Overall, how customer centric would you say our company is?

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* 2. How customer centric would you say your department is?

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* 3. How close to customers do you personally feel?

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* 4. What company efforts in the last 12 months do you think have made us more customer centric as a company?

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* 5. What do you think we could do to be more customer centric?

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